Home Complaints Lucky Bar Casino - Player’s withdrawal has been delayed.

Lucky Bar Casino - Player’s withdrawal has been delayed.

Amount: £4,650

Lucky Bar Casino
Very bad reputation
Submitted: 24 Nov 2021
Case opened Current status

Waiting for player to reply

2d 15h 29m 37s

Case summary

4 days ago

The player from United Kingdom has requested a withdrawal two months ago, unfortunately, it has not been received yet.

Public
5 days ago

I have been waiting for a withdrawal of £4650 since September 8th, I have chased this up so many times, and been told that the money will be sent in smaller amounts, I have never received any of it, and have since been told the money had returned to the casino and would be sent a different way which is quicker and easier, yet still I haven’t received it. And now they say that the money never returned to them.

Public
4 days ago

Dear Stephen,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Did you receive transaction tracking number from the casino or any other proof that the money has been sent? Which payment method has been used?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Stephen has 2d 15h 29m 37s to reply