HomeComplaintsLucky Bar Casino - Player’s withdrawal has been delayed.

Lucky Bar Casino - Player’s withdrawal has been delayed.

Amount: £300

Lucky Bar Casino
Safety Index:Low
Submitted: 27 Feb 2021 | Resolved : 29 Mar 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from United Kingdom has requested a withdrawal three weeks ago. It hasn’t been received yet. The casino failed to respond to this complaint and we were forced to close it as 'unresolved'. Some time after the complaint was closed, the player informed us, that he received his withdrawal.

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear Boroda,

Thank you very much for submitting your complaint. I’m sorry to hear about another withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you used the same payment method to withdraw your funds as the first time?

https://casino.guru/lucky-bar-casino-player-s-withdrawal-has-been-misplaced

Have you received any transaction trucking number from the casino?

Meanwhile, I would strongly recommend against playing and placing further withdrawals until the issue will be sorted.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago
Translation

I used a different method, a UK bank account, not euros like last time.

The casino told me they would send a payment confirmation next week

Automatic translation:
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3 years ago

Thank you, Boroda, for your reply. I fully understand your frustration. I will set the timer for additional 7 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

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3 years ago
Translation

Good afternoon, I want to inform you that the money did not arrive at my account .. As well as the promised letter of confirmation of payment, no one has sent either

Automatic translation:
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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Thank you very much, Boroda, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Hello Boroda!


I am sorry to hear, that you experience troubles with withdrawals once again. Let's invite Lucky Bar Casino into the discussion in order to receive any explanation of why there are issues with payments.

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3 years ago
Translation

I want to inform you that LuckyBar contacted me and said that my bank rejected the payment and the money was returned back, they asked me to indicate the data to which they can send the payment again. I gave new data, now we will wait. As soon as the money arrives, I will inform

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3 years ago

We would like to ask Lucky Bar Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

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3 years ago

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

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3 years ago

We’ve reopened this complaint as per the player's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

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3 years ago
Translation

Additional comments by the player:

"Good evening, I want to inform you that I received my payment yesterday"

Edited by a Casino Guru admin
Automatic translation:
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3 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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