Lucky Bar Casino - Player’s struggling to withdraw his winnings.

Dear ovaaal,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I can only imagine how frustrating it must have been for you to wait for your winnings for more than three months. Please allow me to ask you few questions so I can understand better what the issue might be.

Could you please advise if you have received any successful payments from this casino in the past? Have you been provided with a tracking transaction number by the casino?

Afterwards, we will contact the casino and try to settle this case to your satisfaction as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, ovaaal, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello ovaaal,

I looked at your complaint and will do my best to help you. I would like to invite Lucky Bar Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Lucky Bar Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We informed this palyer several times, that we sent this money and it never returned.

We can not do anything as long as the money not returned to our account.

Why are you ignoring my email messages?

Please send me or the casino guru the transaction data so that I can ask the bank about this transaction.

And so - it looks like a deception.

More than 3 months have passed.

This needs to be checked.

We do not ignoring mesages , but can not say anything else what we already told you 10 times

Casino Guru, as you can see, they even now ignore my questions 🙂

My bank asks for transaction data because there have been no payments. Ask luckybar casino to provide confirmation of the transaction. Then my bank will be able to check.

Dear Casino,

send me evidence to my email: viliam.v@casino.guru, please.

We would like to ask the Lucky Bar Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any evidence or explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.