Lucky Bar Casino - Player’s having difficulties withdrawing his winnings.

It is the second that they deceive me. The first could be solved 16 days after processing the withdrawals. Now 8 days go by and I know it's a short time but in the chat they cheat on me every day and a certain Robert in the morning and another such Leon in the afternoon they always tell me the same thing: today you receive the money without fail and so on. day and another but the money never comes.

I also wanted to make a complaint about the deposits. There is no way to deposit with Visa, only some times and when I enter the 20 digits and card key it tells me that the transaction was rejected by my bank and I spoke to my Bank and they told me that the Visa has no problems, that the problem it is from the casino or the payment platform.

I also wanted to tell you how the strongest thing is that on Friday I deposited 1500 euros and earned 1800, I went to collect them and he does not let me withdraw, telling me that the account is not verified, when the account was verified 1 month ago. It is clear that what they want is to entertain so as not to pay.

Jose, the casino representative will answer you soon.

Matej: I have not talked about any cancellation process, I think, I only talk about not paying

We would like to ask the Lucky Bar Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

This player had several deposit and withdrawal transaction with the same or very similar amount, like deposited 500, then withdraw 500 after playing on table games. Such cases happened many times. Therefore bank requested a copy of his bank account what belongs to the card to avoid any kind of money laundering. We informed the player about this and he sent us the requested document. Then bank released his withdrawals, what I’m sure He already received.

Regarding deposits, we have nothing to do with that. He tried it several times a day even when we informed him it is declined by his bank. Now due to more then 100 declined transaction in a short period of time by the card issuer  the card is permanently blacklisted in our banking system. Player can only use alternative payment methods at this moment.

The proof that the casino has errors in both deposits and withdrawals is that I received the withdrawal processed on the 17th but I did not receive the withdrawal processed on the 16th, I suppose that the failure is from the casino or not? Well, in the deposits it fails equally.

Greetings

Regarding the transactions that Lucky Bar says, it turns out that this happened on a Sunday and I tried, it is true, a lot of times but always the result of the deposit was unsuccessful, so I called Caixabank cards that Sunday and they told me that I did not I had no problem with the Visas and that there was enough balance for the payments and that the problem was with the casino's payment platform, to which the casino responds a few days later (the truth is that they respond a few times) saying no I could deposit with Visas because the system blocked my cards.

Another proof that something is wrong in the casino is that even depositing through Trustly, the money does not arrive until after a day or even two days, when that payment through Trustly is instantaneous. Talk to Trustly and they say that the problem is with the casino and that I complain to them

Anyway, there are many mistakes on Lucky's part and the first time it took 16 days to pay me my withdrawals

The errors started with several VISA transaction where we can clearly see it was was declined by card issuer with error message:

'declined by issuer - do not honor'

Trustly is an instant solution but only if your bank authorize the transaction. If your bank or you only authorize

the transaction after 2 days trustly only then can confirm us the transaction then.

All other transactions was processed instantly with each of our other players except your trasnactions.

So all I can say , that it is also depends on your bank and we have nothing to do with it.

We had a conversation with Jose via email. 

Please lets agree on this.

Jose, please make the withdrawal of the remaining balance and do not deposit more money - it only complicate the situation.

Lucky bar casino, please confirm that Jose can use his Trustly account for those withdrawals or give him some solution how he can get the remaining balance.

I confirm that this player has no money on his casino account. All of his withdrawal has been processed

already.

Of course I don't have money in the casino account, because they just processed the 300 I had, but I still don't get paid

I can send a screen showing that they have just processed the 300 euros

regards

Jose, could you please wait a little more and informed us in case that money arrive?

Well yes Matej, I'm still waiting and I'll inform you when it arrives

Let's hope it will be soon.

Everything solved, I withdraw my complaint but I will never play in this casino

Unfortunately this player requested chargeback for his deposits in August.

We started investigateion against this player as He had several winnings and withdrawals after his chargebacks

what has been already processed.

I have not requested any refund, what happens is that this casino is a mess and deposits have been charged to my account without the money reaching the casino and not being able to play.

There comes a time when you don't know where you are or what is happening because this casino drives anyone crazy.

It is clear and it can be demonstrated that they have not met even once with the terms and conditions and now they come with an investigation for a chargeback when I have lost more than 3000 euros in a month.

I have not collected the 600 withdrawals but I consider them lost and I do not want to know anything about this casino that is not legal.

Now that today they have detected a chargeback of 300 euros (which I have not requested) ...

now, I say, if they send me emails .... before not a single one to answer me when they paid me but now, to claim, if they write.

And if there are chargebacks, it is clear that they are the culprits because with all the deposits made, some rejected by the casino but charged to my account, a horrible mess has formed, being they the culprits, they even recognized that they had enough problems with their payment platform, telling me in the chat that they were going to change banks.

I hope you do well from now on because so far the service has been disastrous and they have never given explanations or never answered my emails

Jose, could you please confirm that the casino paid you the remaining balance?

no, they haven't paid me. They are pending to collect 300 + 300 euros, but yesterday they said that

there was a chargeback of € 300 and I already commented on guru what is happening.

I prefer to give up the 600 but there may be more chargebacks for what I said yesterday.

You can read it above

Yesterday they sent an email saying that there was a chargeback of 300 and that they did not pay me anything,

We never said that. We only requested Jose to cancel this chargback as soon as possible as this has been requested by him and the bank will hold all withdrawal request as long as chargebacks are initiated and not canceled.

We received in the meanwhile this information:

2020-08-27 07:32:56 EUR300 j******o@gmx.es Merchandise/Services Not Received/ Not as described.

There were two transaction what was credited to palyer's account with delay, but He received all of the deposits to his casino account. The only problem was, that He closed the depositing window before the trasnaction was confirmed. Additionally this player had paid winning with the deposit he returned, waht can be even a criminal activity. We will do the necesarry steps .

They already start again with threats that it is a criminal activity. Now it turns out that they answer everything when before they didn't answer a single email from me.

I want to close this issue and when I receive the 600 euros then I will try to solve the refund of the charge. It is clear that they no longer paid for the tests, and now that all this has happened they want to solve it with threats.

Jose, I would like to mention that chargebacks are not allowed in any casino. If you ever make a chargeback then this may comlicate you withdrawals in every casino. Information about players who do chargebacks are shared between casinos/platforms.

The casino already stated that they are willing to pay you, why you did the chargeback?

It was done due to a failure of mine and also because they owed me € 1800 in withdrawals and it had been more than 15 days without charging anything.

I understand your feelings but chargeback isn't a solution. As I wrote you if you cancel the chargebacks the casino will send you remaining €600 and you can close your account.

and how do i cancel?

I would have to send the 300 to the casino (at the moment there are no more) but by visa you cannot

As they do not give me an account number and make them transfer I do not know another method, or perhaps by trusly

Contact your bank and ask them to cancel the chargeback.

The bank does not attend lately neither in person nor on the phone.

It occurs to me to send the money by Trustly, if it seems good to you because they do not even ask

I hope you tell me something

thanks matej

All this would not have happened if they had paid on their date and not after 20 days, contravening the terms and conditions of the casino and if the last withdrawals had arrived, as they say, after 5 business days.

Keep in mind that the refund of the € 300 charge was detected yesterday and long before I had to have received my money, so the money withheld is not true ...... it is that they do not pay your date.

I think I'm not wrong because I started playing more than 1 month ago and at that time there were already enough problems to collect, just like in Ocean Drive (sister casino) that I had to close my account because they didn't pay either.

I do not know how it is classified as "very good reputation" when everything has happened because of them.

I am sure that if I pay them the 300, they will not pay me my withdrawals because more lies that have been thrown at me is impossible, all lies

We do not want you to send or transfer us the money.

We jsut want to ask you to call your bank and tell

them you want to cancel that chargeback.

We will send you your withdrawal immediately.

The player informed me via email that he won't want to cancel the chargebacks.

He didn't trust the casino anymore. He wants to compensate the missing winnings with these chargebacks.

If I understand it correctly, he still has €600 in his account. 

What is the amount of these 2 chargebacks?

We received 3x 300 EUR Chargeback altogether 900eur

Of course we will not pay the last 2 withdrawal requests the 600 eur (2x300) as

2 chargebacks come earlier then these withdrawals.

This player had winnings and 6 successful withdrawals so far what we already sent him

and He received them. If no more chargebacks will come will not care about it,

but if we receive more chargebacks we will contact proper authorities as this is a crime:

deposit money and then win and then request a chargeback of deposit.

Jose, I believe that you should at least cancel the last one chargeback. This situation is not pleasant, and you should at least make the amount equal.

I already told you that there is only a return of 300

At least they only paid me 1 out of 300 and also I did not request it.

If I receive them I will pay them but today there is one of 300 so they still owe me 300

And all this I imagine comes from the mess that was formed with the deposits, of which I have no fault

And if they continue to threaten, I have all the chats and emails saved where they tell me to collect my withdrawals "tomorrow" and the first one was charged after 20 days.

With threats you will not go anywhere because I can start to publish on various sites that the casino never meets the terms and conditions and thousands of users will read it.

What has been returned will be paid ...... you can rest assured that it will be paid but without threats ...... and if they took 20 days I will not pay it at the time.

They will have to wait the same as I wait and I keep waiting for the 600.

Gentlemans, please we would like to help you to settle things right. 

On one side, Jose is blaming the casino that he was forced to make a chargeback because the casino didn't pay him his winnings and on the other side, casino stated that they postpone the withdrawals because the Jose made chargeback. Another thing is that casino stated that Jose made 3 chargebacks, worth €300 each of them and Jose wrote to me that he made just one chargeback of €300. Most interesting is that none of the sides care what happenes with missing €300.

Now for a moment stop blaming each other. Let's make an agreement to set things right.

It is clear that Jose don't want to continue play in Lucky Bar Casino and casino do not want him to stay anyway. I understand that all the case is pretty confusing but can we agree that on the end there would be no debt on any side and each of you goes his way?

Can we agree on this?

I am extending the timer for another 7 days and if nobody answer then I close the complaint.

Yes as , if no more chargeback is coming we are ok .

Anayway I confirm, that one chargeback was cancelled ,

so we only received 2x300 eur chargeback, so

we will not send the 2x300 eur withdrawal request. All are cleared from our side.

I SAY AGAIN THAT THERE IS ONLY A CHARGE OF 300 € AND I CAN PROVE IT WITH EXTRACT FROM THE BANK

THAT THEY SHOW THAT THEY ARE 2 SINCE I HAVE ONLY BEEN PAID ONE

No problem gentlemans, please send me the proofs of chargebacks to matej@casino.guru

I hope that we will settle this issue correctly.

I repeat that they only paid me € 300. The other 300 I give up for lost

Who has to send proofs are them, I REPEAT I only have a chargeback of € 300

For my part I closed the case since in that casino I would never play again

I received from casino representative the proof that 2 chargebacks has been issued.

But if Jose agree, I will close this case and will consider it as a draw.

There is only a € 300 credit in my account and it is the umpteenth time that I repeat it (for € 300 I will not create more disputes).

For my part, you can close the case

I do not know how they have sent two chargebacks of 300 each when there is only one, but I am happy not to create more controversy and end this forever.

Because we don't have a classification for this situation - I am closing this complaint with status - "Rejected - Other."

I hope that both parties are satisfied.