Luckland Casino - Player’s struggling to withdraw her winnings for more than two months.

Over the last 2 months , I have requester a withdrawal that started at 1000.00 no luck , the I asked for 2000.00 still no luck now is at 1500.00 and still no luck only excuses. bank info wrong , documents not enough, so many times I have chatted and never got the same answer twice but have been assured my winnings will be forthcoming.

Dear Leona ,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out which documents are needed and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please confirm that this were your first attempt to withdraw winnings in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I reached out again today for my withdrawal by chat again I am told that my bank info is incorrect even tho it was confirmed by chat member after I sent it yet once again.

Dear Leona,

Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru? Thank you in advance.

I still am having no luck in getting Luckland to pay out my winnings. I got an e-mail from some Nicolas acct manager for my bank info and i sent it to them by e-mail to customer care and then also by chat. I cjecked today and the money had been put back in my acct again. First it pending then it isn;t , then it's pending again and then its back in my acct today. I honestly feel I am begin ignored and they are not never gonna pay out my winnings. I dont know what to do anymore , seems like they just want me to gamble the 1500.00 I have been requesting for such a long time. No one is taking my chats seriously , I must have chatted to at least 25 different people over the past 2 months. Can you help. leona **

If you cant help then they win and keep my money that I played legitamely and followed all their instructions.

Dear Leona,

I’m very sorry but you haven’t answered any of my previous questions.

Could you please confirm that this were your first attempt to withdraw winnings in this casino? If there's any relevant communication bewteen you and casino, please forward it to me.

Thank you in advance.

No this not the first time I have tried to withdrawal my winnings. I first asked for 1000 then I won again so I asked for 2000 , the I played again and asked for 1500.00 that is where it ended. The only communication I had with the casino mostly thru chat. I have a couple e mails I can try to send you.

Hi finally Luckkand has paid me out my winnings. I am happy about that but I still feel it took too long , many hours spent on trying to get help and completely frustrating. I will play again with the casino. Thank you.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Leona, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru