Hello together,
just to give a feedback to this issue from our side. As first point it would be great if the T&C would be read to 100%.
The customer deposited 50 EUR and wanted to open door 6 of the advent calendar (deposit bonus with no max payout). Registered on the same day. However, he had to deposit 20 EUR once more to UNLOCK the calendar. With this additional deposit he is qualified for the advent calendar. So he had to deposit again to open the door. An LP agent gave him a 15 EUR bonus out of goodwill (max payout 100) and communicated this to him as well. He could have deposited again and open the door without any problem. But the customer didn't.
As summary which options he had as he registered:
- 50€ first deposit after registration plus the offered 100% welcome bonus code and he is automatically activated for the adventcalendar
and with door 6 he got the 200% bonus for a deposit of 10 to 25€
- 50€ first deposit bonus without using the welcome bonus code and this amount is not bound and for activating of the advent calendar at this day he had to deposit 20€ up to 25€ to get the 200% bonus on this amount.
I hope it is now clearer for all.
Best regards
Löwen Play Germany
Hello together,
just to give a feedback to this issue from our side. As first point it would be great if the T&C would be read to 100%.
The customer deposited 50 EUR and wanted to open door 6 of the advent calendar (deposit bonus with no max payout). Registered on the same day. However, he had to deposit 20 EUR once more to UNLOCK the calendar. With this additional deposit he is qualified for the advent calendar. So he had to deposit again to open the door. An LP agent gave him a 15 EUR bonus out of goodwill (max payout 100) and communicated this to him as well. He could have deposited again and open the door without any problem. But the customer didn't.
As summary which options he had as he registered:
- 50€ first deposit after registration plus the offered 100% welcome bonus code and he is automatically activated for the adventcalendar
and with door 6 he got the 200% bonus for a deposit of 10 to 25€
- 50€ first deposit bonus without using the welcome bonus code and this amount is not bound and for activating of the advent calendar at this day he had to deposit 20€ up to 25€ to get the 200% bonus on this amount.
I hope it is now clearer for all.
Best regards
Löwen Play Germany