HomeComplaintsLottoland Casino AT - Withdrawal difficulties.

Lottoland Casino AT - Withdrawal difficulties.

Amount: €1,000

Lottoland Casino AT
Safety Index:High
Submitted: 01 Feb 2020 | Case closed : 24 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Zawan, a player from Austria, won quite a big amount in the Lottoland Casino AT. The casino refused to pay out his winnings and blocked his account because of country restriction.

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4 years ago
Translation

I played on Lotoland and paid almost € 1000 from my own account. I made a profit of € 2300. "I tried to get the money out and the casino asked me to confirm my identity." I sent them everything they asked for, so they closed my account and blocked it. "

I asked her why: The answer was that I come from the wrong country, where I can't play on her side!

So I asked them to return the money I paid without returning the profit. "They told me to wait, wait, wait, and no answer came to me.

I don't understand how the casino accepts payments before confirming my identity as there are people who are not allowed to play ..

Please help me

My email addrese is zawan.sy@gmail.com

Automatic translation:
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4 years ago

Hello Zawan.

 

Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. The casino should return at least your deposits, but the Casino.Guru team is convinced that it would be fair to pay out your winnings in full (since they accepted your deposit and let you play). If you lost your deposits, they would most likely keep them. 

 

Zawan, where are you from? Lottoland Casino AT should accept Austrian resident. You claimed Austria to be your country of residence in our complaint submission form.

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4 years ago

Dear ZAWAN,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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