Zawan, a player from Austria, won quite a big amount in the Lottoland Casino AT. The casino refused to pay out his winnings and blocked his account because of country restriction.
Lottoland Casino AT - Withdrawal difficulties.
Amount: €1,000
Lottoland Casino AT
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I played on Lotoland and paid almost € 1000 from my own account. I made a profit of € 2300. "I tried to get the money out and the casino asked me to confirm my identity." I sent them everything they asked for, so they closed my account and blocked it. "
I asked her why: The answer was that I come from the wrong country, where I can't play on her side!
So I asked them to return the money I paid without returning the profit. "They told me to wait, wait, wait, and no answer came to me.
I don't understand how the casino accepts payments before confirming my identity as there are people who are not allowed to play ..
Please help me
My email addrese is zawan.sy@gmail.com
Automatic translation:
Public
Public
4 years ago
Hello Zawan.
Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention. The casino should return at least your deposits, but the Casino.Guru team is convinced that it would be fair to pay out your winnings in full (since they accepted your deposit and let you play). If you lost your deposits, they would most likely keep them.
Zawan, where are you from? Lottoland Casino AT should accept Austrian resident. You claimed Austria to be your country of residence in our complaint submission form.
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