OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion

Dominika L.

06/2026

Read our Lottoland Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

Mobile casino application for Android
Good selection of games
Phone support available
No withdrawal limits

Live chat support is not available 24/7

Casino screenshots

lottoland_casino_AT_game_gallery_desktop

Lottoland Casino Review

In this review, we break down Lottoland Casino. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. With an Above average Safety Index of 7.6, Lottoland Casino is a decent choice for players. There are safer casinos out there, but this one holds up well. Take a look at our full Lottoland Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of Lottoland Casino – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Lottoland Casino review, we extensively examined and analyzed the Terms and Conditions of Lottoland Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

According to our approximate calculation or collected information, Lottoland Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

We did not find Lottoland Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

All of that, together with other factors considered in our review, has resulted in Lottoland Casino having a Safety Index of 7.6, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Terms and Conditions of Lottoland Casino

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Lottoland Casino during our review.

Player complaints submitted about Lottoland Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 24 complaints about this casino in our database. Because of these complaints, we've given this casino 6,461 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Lottoland Casino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Our database has a total of 23 user reviews of Lottoland Casino, giving it a Good User feedback rating. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Lottoland Casino company information and licenses

Lottoland Casino belongs to Deutsche Lotto and Sportwetten Limited and has estimated yearly revenues over $20,000,000. Based on the revenues, we consider it to be a large online casino.

Lottoland Casino has a gambling license in Malta. Their license was granted by Malta Gaming Authority.

About payment methods and win and withdrawal limits

Lottoland Casino accepts 11 payment options. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, eps-Überweisung, Maestro, Online bank transfer, CashtoCode, SEPA, Klarna.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Lottoland Casino.

Language	Website	Customer support	Live chat
English
German

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Since customer support can assist you with problems related to registration process at Lottoland Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Lottoland Casino to be average.

Slots and casino games at Lottoland Casino

You can play these types of games at Lottoland Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 33 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Scientific Games (SG Digital), Playson, Amatic, Eyecon, Spinomenal, Relax Gaming, Inspired Gaming, Oryx Gaming, Gaming Corps, Boldplay, Playzido, Wizard games, Skillzzgaming, G Games, Gamomat, Kalamba Games, Bally Wulff, Spinberry, Instant Win Gaming (IWG), Hacksaw Gaming, Amusnet, Quik Gaming, Ruby Play.

Lottoland Casino bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 1 bonus from Lottoland Casino:

100 EXTRA SPINS on Big Bass Bonanza

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

Owner Deutsche Lotto and Sportwetten Limited
Operator Deutsche Lotto and Sportwetten Limited
Established 2013
Estimated annual revenues > $20,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lottoland Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Fair

Issues found: 0

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Very big casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio

Average

Total complaints: 74

Opened 1
Unresolved 24
Resolved 19
Rejected 30

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Malta (MGA)
Verified

Complaints about Lottoland Casino

All(74)
Opened(1)
Unresolved(24)
Resolved(19)
Rejected(30)

Player's account is closed and winnings confiscated.

Player is locked out of his account.

Disputed amount: €230

Player's deposit is delayed.

Disputed amount: 1,600 INR

Player's winnings have been delayed.

Disputed amount: €2,431

Player’s account has been closed and withdrawal is delayed.

Disputed amount: €2,000

Player’s winnings are delayed due to account issues.

Disputed amount: €330

Player's funds have been confiscated.

Disputed amount: £10

Player requests escalation of complaint.

Disputed amount: £4,800

Player’s withdrawal has been delayed and rejected.

Disputed amount: €3,150

Player experiences delayed withdrawals and deposits.

Disputed amount: €200

Show all

Submit a complaint

Games

Explore the game selection available at Lottoland Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 14 Not Available: 1

Game providers

Show all (33)

Casino Bonuses

Lottoland Casino bonuses

Browse all bonuses offered by Lottoland Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

Payment methods

Payments

Browse an overview of payment methods supported by Lottoland Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment methods

Show all (11)

Transaction limits

Withdrawal limits

Not limited for EUR

Win limits

Unknown

Currencies

Traditional

Supported Fiat currencies.

EUR

Customer support

Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

Language options

Website

Available in 1 language

German

Live chat

Available in 2 languages

EnglishGerman

Customer support:

Available in 2 languages

EnglishGerman

Live chat rating

Subpar

Based on 5 tests

08 May 2025

Silvia S.

Subpar

30 Jun 2024

Endri K.

Subpar

06 Aug 2023

Burak O.

Subpar

10 Feb 2023

Michaela S.

Subpar

23 Apr 2021

Viliam V.

Subpar

User reviews

User reviews of Lottoland Casino

This is a place to share experience with Lottoland Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 23 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 month ago

I don't recommend this casino, I registered there because they seems safe due regulated license however do not fall for this fake image. they are terrible company

nice offer

instant limit
reject bets from new users
slow kyc verification
additional verifications despite having account verified
no live support 24/7

• 5 months ago

Choose this casino onky if you have time to write email again and again without expecting their reply go with lottoland.asia, as their customers care service are zero, poor and pathetic. You will get no response at all, only automatically 1 email receive about receiving of your query

Application is running good

Most of the time we have to fight for deposit credit
Poor customer care response to your email.
Not all popular casino game (only evolution Casino)

• 5 months ago

I have had a good experience with Lottoland overall. The platform is easy to use, and their chat support has been responsive and helpful whenever I had a question. Payouts were processed quickly for me, which is always the most important part.

• 6 months ago

My experience with Lottoland so far has been good. The platform is easy to use and offers a good variety of games. My payouts were handled pretty fast. The only downside I noticed was that the website was a bit slow at times.

Platform was easy to use
Good variety of games
Fast withdrawals

Website was sometime a bit slow

• 6 months ago

Avoid!!! ABSOLUTELY AFERIST and SCAMMERS!!!! Had FULL APROWED acount about one year!!!.. Had a withdrawal one time before.. Yesterday buy lottery for 100+ euros and after couples hrs this fck AFERIST closed my acount with PENDING tickets!!! Writhe to live chat... chat answer me... ...duplicate acounts (100% not have) ..and quickly closed chat!!!🤬🤬🤬.... into via email NO ANSWERS!!! AVOID!!! Save yours money and NEVER play here!!!!

So much lottery any country's
Good slot Games
Fast and easy site

Live chat agents is not adecvated...
All deposit promos NO WORK!!!..
Withdrawals ir VERY SLOW...
Anytime this SCAMMERS can closed your acount

• 1 year ago

Overall, a very solid casino that's one of my favorites. Everything runs smoothly and reliably – especially if you enjoy playing in the live casino. They're really strong in this area and always have new games coming out, often faster than many other providers.

The game selection outside of the live section is rather average, and there aren't many different providers, but that doesn't bother me personally, since I almost only play live.

The payouts are a big plus: They usually take less than 24 hours – that's really great and sets the casino apart. What unfortunately doesn't work well is the live chat. Support is often overwhelmed and unable to help with simple questions.

Fast, uncomplicated payout
Schnelle unkomplizierte Auszahlung
Fast verification
Schnelle Verifizierung

Live chat incapable
Live Chat unfähig

• 1 year ago

Verification is straightforward.
Customer service friendly.
Payout 1-2 working days, sometimes on weekends.

Payout 1-2 working days
Auszahlung 1-2 Werktage

• 1 year ago

Chat support was helpful when I tried to withdraw my money. At first, I could only take out half, which was a bit frustrating.
However, I got the full amount, just not right away...

• 2 years ago

Ok ... Be careful here they seem to be a very positive company and look good but I should have noticed they don't have live chat was a bad sign I started playing here won a bit lost a bit no big wins. .. then I decided I'd withdraw money went ok first time but then the verification process started I won a small amount tried to withdraw and still was not verified even doe I had sent all details in waited a few days and nothing eventually I played my money away and decided to have a break for a few weeks when I came back I played again won a small amount and again was told to verify sent everything in again and the same thing happened played away my money while I waited to be verified again I took a break came back and low and behold they got me again I sent 6 emails this time as the verification upload would not let me upload and to be honest I got annoyed and closed the account 4 time in all they got me to play away my winnings I no it's a casino plot I was made a fool of I asked for a refund but still to this day I got no reply to any emails.they do advertise they get back to you within 24 hours thats rubbish

Good games

They are useless at customer support
They no how to make you play till you lose
No live chat
They lie in there own rules

• 2 years ago

Company will not payout on winnings.

I made a deposit of £2000, I placed a bet and won. I then made a withdrawal of £4000. The company refused to payout on my winnings. I was returned my deposit after weeks of fighting and told they are keeping the winnings. Avoid at all cost, use a reputable site.

Will do anything not to payout on winnings

• 2 years ago

DON'T TRUST - Scammers - DON'T BET WITH LOTTOLAND

Use Bet365 or William Hill or someone else instead.

These scammers will WITHHOLD YOUR FUNDS

They promised me offers, I WON, then they took my winnings.

The customer service takes MONTHS TO REPLY.

If you win, they hold your money and stall you for months, even when they know they are in the wrong and will lose when the case is taken to IBAS.

AVOID THE HEADACHE - bet somewhere else. Not with these crooks.

None

Everything
Customer Service
Trust
Honesty

• 2 years ago

This site is maybe legit but quite a joke regarding only one deposit method and not always available

huge market of games, lotteries, sportbook
seems secure

hard to deposit, only one deposit method - astropay and... not available at weekends , I have never met such a thing in my live
terrible support, You have to wait few days for an answer
You can witdraw only to Your bank account

• 2 years ago

Using for more than 1 year. All goes well. Deposit withdrawals are on time. No delay. Chat support is not available but their e-mail service support also very fast and prompt. I suggest don't go here and there if u are from India go for Lottoland Asia.

Withdrawals
Deposit
Minimum bet 10 rs.

Need to introduce more roulette brand

• 2 years ago

This casino has a cool appearance, good games, ease of placing deposits, but when you win and try to withdraw, the amount does not come to your account, I requested a withdrawal 6 days ago and so far nothing, not even receiving the amount, I saw a lot on the internet that the site is trustworthy, but I feel robbed, there are few sites that take more than 100 hours to pay...

Has bps games
Tem bpns jogos
Fast deposit
Depósito rápido

Delay to pay
Demora para pagar
I don't know if it pays
Não sei se paga
More than 100 hours and no withdrawals
Mais de 100 horas e nada de saque

• 2 years ago

I've had my account here for a few days, played here a few times and paid out €500 successfully. The second is underway.
Will add to my feedback over time!

It will be paid out
Es wird ausgezahlt
Many games
Viele spiele

Payout could be a bit quicker
Auszahlung könnte bisschen schneller sein
Support is not available 24/7
Support ist nicht 24/7 erreichbar

• 2 years ago

I won £2900 3 weeks ago iv been asked to send id in for verification wich I have iv sent passport image of bank card utility bill and bank statement I keep getting told wait 72 hours for review then get another email asking for proof of truatly payment wich is something done thro them I don't have a trustly account so iv spent days tryna get a statement they don't offer proof in pdf format so screenshotted it now I'm told after another 72 hours needs be by pdf had to sign up to a full tear subscription for £38, to get it done by pdf form and send in as a document its so unfair I'm relying on this money for Christmas live chelat works about 2 times a week and I feel they wait till end of the week so they can say 72 hours only on working days for a reply so then you have to wait till Monday the proof of id verification and proof of funds can only be accessed by myself so I have no idea why they are taking so long it's as tho they don't want to pay out.. jumped through every hoop and still no reply........if lottoland read this can you please contact me to resolve this issue and process my withdrawal.

• 2 years ago

i signed up for lottoland a few years ago, i focussed on one game i really liked and didnt win a lot from it, but one day while i was playing it, it came up with an error message, i contacted live help and they said the game was fine, fast forward to last week, i set up an account with them again after closing my last one, and was able to play the same game, i even cashed out over a hundred, but last night yet again the game is saying its unavailable, ive since googled it and found a user saying exactly the same thing about the same game on lottoland, so have i been blocked from playing it? i think so yes

never had an issue with getting winnings paid into my bank

they dont seem to like it if you only play one game for a certian amount of time
it takes a day or so to get winnings into your bank

• 3 years ago

Stupid casino. Fooling the players. Made a bet, won a couple of thousand and they don't want to withdraw it. Every time they find a different reason why I don't get the money out. Getting angry

• 4 years ago

Lottoland casino is seen as one of the great casinos that i have enjoyed over the years but then they still lack some improvements in terms of the number of payment options that can be used for a lot of people who need some flexibility in their money.

• 4 years ago

I've been with Lottoland for quite a while and play a lot. This month I made 4 deposits of 50 euros each and once over 100 euros and had 4x 1000 euros paid out. After that, with a deposit of 150 euros, another 480 euros. Of course happiness is sometimes bocking and there are months when things don't go so well. But that is not won here, I have to refute.

Fast payout. Money removed from game balance immediately after withdrawal.
Schnelle Auszahlung. Geld sofort nach Auszahlen vom Spielguthaben entfernt.
Many tournaments and vip bonus.
Viele Turniere und Vip Bonus.
Plenty of slot machines and casino games.
Reichlich Automaten und Casino Spiele.
Jackpot games amazingly good
Jackpot Spiele erstaunlich gut
Scratch Cards, Lotto, Live Casino, Slots and Casino Jackpot international
Rubbelkarten, Lotto, Live Casino, Slots und Casino Jackpot international
daily jackpot games that can also be won
tägliche Jackpot Spiele die man auch gewinnen kann

No support that is available 24 hours a day.
Kein Suppoert der 24h erreichbar ist.

• 4 years ago

One of the fair casino I have been member off, Have played on this casino for almost 2 years plus for me to review it. Fair casino with some very good things but can improve on

Fair casino with decent slots provider
Slot's provider RTP are not altered, for example pragmatic play slots has same RTP as they have on their website, many casino has lower slot RTP turned on
Decent website
Have played long enough to say that cashout is never any issue

Not all slot proivder available for example Nolimit city etc, but lately they are adding provider
No search filter with provider filtered turned on
Country specific, they have turned off Neteller and Astropay as deposit option for Indian players, can be ignorerd
Cashout option only to bank, not to e-wallet, might be limited to my region India
No loyalty for old and loyal players of casino

• 4 years ago

The casino has offers only for VIP players ... Winning for 2 months is close to impossible .... € 1200 paid in 4 weeks and 0 winnings ..... Really true ... 1 Withdrawal of € 30 from my own Bank balance.
Profit from the small amounts wagered immediately to keep playing. It happens that the machines are empty ..... random generator or not.
5 different slots were tried (each time different slots)
To be fair: you can only win if you deposit € 100 or more ... with € 10 the player has no chance. Rare payouts have worked (small amounts)
Two times a year ago: € 600 and € 800
were also paid out without any problems.
Not at all lately. The small amounts on Tuesday of € 15 (after depositing € 400, excluding winnings) and € 10.
But only for VIP players who deposit € 300 or € 400 per week, or more ......
Too large a selection of slots .... I suspect that the machines often "are not fed" ....
After the telephone complaint, I immediately received a link to the gambling addiction, with the "hidden" one
Threat to close the account ....
It wasn't all bad there. Everyone has to know for themselves and everyone is responsible for themselves.
One thing is certain: House always wins!
There is a high probability: of becoming addicted to gambling.
I can't prove ... this is just my personal feeling:
Something has not worked in the online casino Lottoland for the last 2 months ... or personal changes, or players are getting fewer and fewer, or the machines are empty and do not generate any profit.
That is very unfortunate.
Again: this is my personal opinion, not accusations.

• 4 years ago

Site seems fine, they limit card deposits for a week to £1000 but you can use pay safe card. I personally done have one of these. Withdrawals take about 2-3 days.

Game choice
Fair

Withdrawals could be slightly quicker

Discussion

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