Lord Lucky Casino - Player would like to change her registered data.

Dear ollemama,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. I do apologize but I do not understand completely the issue. Could you please elaborate? Was your deposit credited correctly?

Meanwhile, please understand that while registering any casino account it is necessary to provide correct data as if you don't you might face serious issues later. I can't promise that you will be able to change your first name as one of the basic rules is to submit correct and genuine data when opening an account.

Thank you in advance for your reply.

Best regards,

Petronela

Hallo, es ist ja auch mein Vorname, den ich angegeben habe... nur eben in der Kurzform. Doch das ich auf diesen Punkt nicht vor der Einzahlung hingewiesen wurde, das finde ich nicht ok. Nun soll ich tagelang warten, das ist doch kein Umgang mit zahlenden Kunden. Vielen Dank für Ihre Mühe und viele Grüsse

I understand your point of view. However, I'm sure that you are aware of the fact that only correct and complete personal info must be entered when registering any casino account. Could you please advise how you learned about the incorrect first name that you entered? Have you realized it right after submitting the registration form or you were asked by the casino later to elaborate?

Alles erledigt! Geld kam zurück auf mein Bankkonto! Danke für Ihre Hilfe!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ollemama, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru