The player from Germany would like to change her first name which was entered during the registration. Player’s complaint has been resolved successfully.
Lord Lucky Casino - Player would like to change her registered data.
Amount: €9
Lord Lucky Casino
Safety Index:Above averageSafety Index
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7.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear ollemama,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. I do apologize but I do not understand completely the issue. Could you please elaborate? Was your deposit credited correctly?
Meanwhile, please understand that while registering any casino account it is necessary to provide correct data as if you don't you might face serious issues later. I can't promise that you will be able to change your first name as one of the basic rules is to submit correct and genuine data when opening an account.
Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello, it's also my first name that I gave... just in the short form. But I don't think it's ok that I wasn't made aware of this before I made the deposit. Now I'm supposed to wait for days, that's not dealing with paying customers. Thank you for your effort and best regards
Automatic translation:
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1 year ago
I understand your point of view. However, I'm sure that you are aware of the fact that only correct and complete personal info must be entered when registering any casino account. Could you please advise how you learned about the incorrect first name that you entered? Have you realized it right after submitting the registration form or you were asked by the casino later to elaborate?
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1 year ago
Translation
All done! Money came back to my bank account! Thanks for your help!
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ollemama, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
