HomeComplaintsLOOTRUN Casino - Player’s account is closed without explanation.

LOOTRUN Casino - Player’s account is closed without explanation.

Amount: 588 ₮

LOOTRUN Casino
Safety Index:Above average
Submitted: 28 Sep 2024
Case opened Current status

Waiting for casino to reply

6d 7h 26m 49s

Case summary

16 hours ago

The player from Austria had their account blocked three days after playing, despite successfully withdrawing 300 USDT. With 588 USDT remaining in the account, they are unable to access chat.

Public
Public
1 month ago

I played in the casino, 3 days, the next morning the account was blocked. But before blocking I set the withdrawal of funds 300osdt, the withdrawal was successful. I have 588osdt left on my account. The account is blocked, the chat does not work, it is turned off intentionally, they do not want to say the reason for the blocking. Fraudsters.

Public
Public
1 month ago

Dear ivan664,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LOOTRUN Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • How did you learn about your account being blocked? 
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
  • Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
1 month ago

replenished without bonuses, cryptocurrency. Played all the offered games, preferred casino.

Public
Public
3 weeks ago

Is there any interaction between you and casino support you might share?

Did the casino give you any justification after your account was closed?

Share the information in the form of screenshots here or send it to my email at tomas@casino.guru

Public
Public
2 weeks ago

Dear ivan664,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 weeks ago

The account was simply blocked. And live chat. There is no way to contact. They don't answer anywhere.

Public
Public
1 week ago

Thank you very much, ivan664, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Public
Public
1 week ago

Hello ivan664,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter.

We would like to invite LOOTRUN Casino to join the conversation.


Dear LOOTRUN Casino,  

I would appreciate it if you could provide clarification regarding the reasons for the blocking of the player's account. It seems unjust to block the player's account without a reasonable explanation.

Public
Public
16 hours ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

LOOTRUN Casino has 6d 7h 26m 49s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news