Loki Casino - Player lost his winnings due to a breach of Bonus T&Cs.

made 50 euro deposit and played that plus bonus procentage, then won 1500 euro, but was 5 times rejektet to withdraw Them. Even though i sent all materiale required by Them. Then they claimed my Bet was to High and therefore not leagal. But why Can i Bet And deposit money, yet not withdraw.? so loki Stole 1500 euro from me

Dear Michael,

Thank you for contacting Casino Guru. I’m sorry to hear you lost your winnings. It is very common for casinos to limit the winnings from bonuses and implement other restrictions like the maximum bet rule. The casino can form their own T&Cs and set their own rules for the game play, especially when it comes to bonuses. Could you please forward the conversation regarding the issue to us? You can either upload screenshots here or forward the email from the casino to my email address (peter.m@casino.guru).

Best regards,

Peter

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.