The player complains that he has been waiting for his withdrawal for more than a week. He also claims the casino always has excuses to delay his withdrawal.
Loki Casino - Delayed withdrawal.
Amount: €23,000
Loki Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Unfortunately, I am no longer satisfied with this casino. since 3.2 I have been waiting for my payment which amounts to a total of around 23,000 euros. On the part of the casino you always get excuses. For example, it says there is a technical defect and your concern is checked by the finance department. it is completely incomprehensible to me how you can deal with customers like this. It appears that payouts are being deliberately held back in the hope that the customer will use their money again. In the event of complaints, you will receive a ready-made answer by e-mail, which is completely unsatisfactory for the customer. After several attempts to contact the casino to get answers to my questions, I have now decided to contact the regulatory license authority! I enjoyed playing at Loki Casino, but this has changed fundamentally in the past 14 days!
Automatic translation:
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4 years ago
Dear Felix,
Thank you for submitting your complaint and I am sorry for your unpleasant situation. Did you win these winnings by playing with a bonus? If yes, could you please specify which bonus it was?
Also, have you completely passed the casino verification process (KYC)? If not, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent. None of the serious and licensed casinos take KYC lightly, especially when dealing with a lot of money, like they are in your case.
I hope I will be able to help you as soon as possible.Thank you very much in advance for your reply.
Best regards,
Satrio
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4 years ago
Translation
Good Morning,
No, I did not claim a bonus! The verification process has also been completed for a long time!
Yesterday the first € 3000 was transferred to me, I am curious how long the casino will take with the remaining € 20,000!
Edited
Automatic translation:
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4 years ago
Hi Felix,
Thanks for your reply. Do you agree with Casino Guru contacting the casino about this issue? If yes, could you pass me your username in this casino to satrio.y@casino.guru?
Best regards
