The player from Norway had reported not receiving a withdrawal processed on 23/03, despite Locowin's terms which stated that withdrawals had to be processed within 48 hours. We had asked the player to confirm if he had made any successful withdrawals from this casino before and if he had passed the full KYC verification. However, the player informed us that he had received his winnings and asked us to close the complaint. We marked the complaint as resolved in our system.
Locowin Casino - Player's withdrawal has been delayed.
Amount: 4,089 kr
Locowin Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Hello,
Made a withdrawal on 23/03 which has still not been processed. Locowin's terms state that all withdrawals must be processed within 48 hours, which has not been done.
Public
Public
7 months ago
Dear Hansenboss,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Nevertheless, kindly allow me to ask you a few questions:
Have you made any successful withdrawals from this casino before?
Could you please confirm that you passed the full KYC verification?
Thank you in advance for your cooperation and reply.
Best regards,
Veronika
Public
Public
7 months ago
Hello,
you can close The complain.
I got my winnings.
thanks for The help.
Public
Public
7 months ago
Dear Hansenboss,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
