The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The complaint was rejected because the player didn't respond to our messages and questions.
Locowin Casino - Player’s withdrawal has been delayed.
Amount: €646
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I won the amount at Casino Loco Win on December 30/31, 2022, I paid in with 50 euros Paysafe. First I won 633 euros, of which I then requested 500 euros to be paid out, and continued playing with the rest, then I had another 146 euros won and also applied for a payout. Since then I've only gotten to hear it only takes 48 hours on working days, 72 hours have now passed, and then it says again each payout is processed individually, if each player's payout is processed individually, how long do they then need to pay out all players at Locowin?
I took a picture of my account but it won't upload below. I just want my money in the account this week,
Thank you very much for your help
Automatic translation:
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1 year ago
Dear Peter14,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
Thank you very much for your reply, Peter14. Could you please clarify? Have you received your winnings?
