User Profile | Casino Guru

Senior Apprentice

Germany

Lucky Hunter Casino

5 months agoOriginalTranslation

Playing is fun with the variety, the casino looks great, but it's a scam, they don't want to pay out, the verification is extremely difficult and complicated. It's the same on all the review portals, the payment morale and the verification problems that they warn about. My tip: stay away from the casino. They cause trouble if you play without bonuses.

The presentation and the number of games, the customer service is helpful.
Die Aufmachung und die Anzahl der Spiele,der Kundendienst bemüht sich.
Everything is neat and clean
Alles ist sauber und Clean
From the outside it looks great
Von aussen sieht es top aus

I have sent 15 documents to
Ich habe 15 Dokumente abgesandt zur
Verification, all were rejected, I was kicked out of the chat, they say they have too much to do, you get no answer by email. The disputed amount is 147 euros,
Veryfizierung,alle wurden abgelehnt,im Chat werde ich rausgeschmissen,sie haben zuviel zu tun heisst es,per E-Mail bekommt man keine Antwort. Streitwert liegt bei 147 Euro,
They are reluctant to pay out winnings
Sie zahlen ungern gewinne aus

Automatic translation:

All Lucky Hunter Casino reviews

Peter14

Senior Apprentice

Germany

Rooster Bet Casino

5 months agoOriginalTranslation

The casino makes a great impression, there is a great selection of games. But the slow payouts are annoying, it could be better.

Friendly and helpful customer service. A large selection of games that all run smoothly, a great modern casino. They even offer Paysafe.
Freundlicher und hilfsbereiter Kundendienst.Eine große Auswahl an spielen,die alle flüssig laufen,ein tolles modernes Casino.Sogar auf Paysafe würde nicht verzichtet.

The payout is awful, even if you are veryfied. Sometimes it says immediately, then it says 72 hours, and then nobody knows when they will pay out, the finance department just processes everything manually. In this day and age, 72 hours until payout at a casino is more than slow if they advertise quick payouts. I don't want to wait days for my winnings and be put off every day.
Die Auszahlung ist grottenschlecht,auch wenn man veryfiziert ist.Mal heißt es sofort,dann heißt es 72 Stunden,und dann es weiß keiner wann sie auszahlen,die Finanzabteilung arbeitet nur manuell alles ab.In der heutigen Zeit sind 72 Stunden bis zur Auszahlung bei einem Casino mehr als langsam wenn man mit schneller Auszahlung wirbt.Ich mag nicht tagelang auf meinen Gewinn warten und tâglich vertröstet werden.

Automatic translation:

All Rooster Bet Casino reviews

Rooster Bet Casino

4 months ago

Dear Peter14,Thank you for your feedback! We are very happy to hear that you enjoyed the selection of games and smooth gameplay and that you found our customer service to be friendly and helpful. We appreciate that you recognize our modern approach and options such as Paysafe.However, we are sorry to hear of your frustration with the withdrawal process. We understand the importance of timely withdrawals and are actively working to improve this aspect of our service. Although our team does their best to process withdrawals as quickly as possible, delays may occur due to manual verification processes that are carried out to ensure secure transactions. Please rest assured that withdrawal requests are processed as quickly as possible and your funds are safe.Thank you for choosing our casino and we look forward to providing you with an even better experience next time!Best regards,The Rooster.bet

Peter14

Senior Apprentice

Germany

PartySlots Casino DE

1 year agoOriginalTranslation

I tested the casino for the first time. I would like there to be more up-to-date slots there, the whole thing makes a somewhat old-fashioned, boring impression, you feel like you're at Merkur or Novoline. Getting free spins there is more than difficult also caused me to get out at 55 euros, which I have never done at any casino before. It would definitely be desirable to have more up-to-date slots, not just sun slots, which the casino is very much characterized by. In addition to the 100%, there were also 50 free spins for Legacy which didn't even bring in 2 euros. Actually, it doesn't matter where you play, whether it's Party Slots, Leo Vegas, Löwenplay, Merkur, Novoline, it's always the same providers and slots, and Party Slots doesn't stand out a bit from all the other casinos that you would say, "I play here." I'm glad it's different than the other casinos.

Read moreRead less

The customer service is friendly and helpful, you can also pay with PayPal. .As I said, the only thing I really liked was the super friendly and nice customer service. Perfect for sun worshipers and Novoline fans.
Der Kundendienst ist freundlich und hilfsbereit,man kann dort auch mit Paypal zahlen. .Wie gesagt,gefallen hat mir eigentlich nur der super freundliche und nette Kundendienst.Für Sonnenanbeter und Novolinefreunde perfekt.

The payout time at the bank is up to 5 days, at Paypal it can be 8 hours at the casino. That's a very long time for a Paypal payout. I applied for the money on Wednesday, and since it still wasn't there on Thursday, I asked on Friday, and it said 2 days, and they were annoyed. (We discussed all of this yesterday, according to customer service.)
Die Auszahlungszeit beträgt bei der Bank bis zu 5 Tage,bei Paypal heisst es im Casino kann es 8 Stunden. ,das ist für eine Auszahlung bei Paypal schon sehr lange..Habe das Geld am Mittwoch beantragt,da es am Donnerstag immer noch nicht da war habe ich am Freitag nachgefragt,da hiess es 2 Tage,und man wurde ungehalten. ( Das habe wir doch gestern alles diskutiert so der Kundendienst.)

Automatic translation:

All PartySlots Casino DE reviews

Peter14

Senior Apprentice

Germany

LetsLucky Casino

1 year agoOriginalTranslation

Got 30 free spins that have to be fulfilled within 24 hours. The minimum deposit amount is 30 euros. It is written below it. Since when do you have to deposit for 30 free spins? Then there are no more free spins. So my total profit of 418 euros was reduced to 200 euros. There were 2 offers 1x 30 free spins code CHILLI30 and 1x 200% bonus up to 200 euros code RE200 I took the free spins and 40 x played through. So they give you 30 free spins, you just play them so that you arrive at 418 euros, so you have wagered 40 times. I think that statements like free spins should be banned, because they are not free, you have to pay for them if you want to play. Chatting is not possible, they don't speak German and that's for a casino that wants to establish itself in Germany. Stay away from this casino, you only win if you play with bonuses, here you really don't get anything for free if you play without bonuses As soon as I have my money, I will close the account. Today I asked her about her licensing authority and did not get an answer in the chat. It is not clear from this offer of 30 free spins that you have to deposit 30 euros beforehand. That is very important for me dubious

Read moreRead less

The casino, well, just like all 3 class casinos, only rip-offs and penny grabs, only English chat doesn't work at all, they can't deal with Google, only Skrill, no Paysafe. Customer service: Well, you feel badly advised there, everyone tells you you something else
Das Casino,na ja,eben wie alle 3 klassigen Casinos nur Abzocke und Groschengräber,nur englischer Chat geht garnicht,mit Google können die nicht umgehen,nur Skrill,kein Paysafe.Kundendienst : Na ja,man fühlt sich schlecht beraten dort,jeder erzählt dir etwas anderes

Unfortunately only English chat, no paysafe. For such a casino. The payout times are really terrible and far below average. Won Thursday and not yet in the account on Saturday
Leider nur englischer Chat,Kein Paysafe.Für so ein Casino.Die Auszahlungszeiten sind wahrlich grottig und weit unter dem Durchschnitt. Donnerstag gewonnen und Samstag noch nicht auf dem Konto

Automatic translation:

All LetsLucky Casino reviews

LetsLucky Casino

1 year ago

Dear Peter,

Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy with your recent experience at our casino.

We would like to clarify that no deposit was made by you during your time at our casino, which means that you were not eligible for the deposit bonuses. But we do offer no-deposit offers, like free spins bonuses, which you have received twice and won from one of them as well. However, it is important to note that our Terms and Conditions state the wagering requirements and maximum winning amount if any of such offers, and this aligns with industry standards overall. We take our commitment to fair and responsible gaming seriously, and we always strive to provide a safe and enjoyable experience for our players.

We would like to clarify that while we do not currently offer German-speaking support agents, we do offer support in English, which is widely understood and spoken in many countries, including Germany. Our support team is highly trained and dedicated to providing the best possible service to all of our players, regardless of their native language. We understand that language barriers can be frustrating, and we apologize for any inconvenience this may have caused you.

We are committed to providing support to all of our players in the most efficient and effective way possible, therefore we appreciate your feedback and will take it into consideration as we continue to work on improving our services. We hope that our answer clarifies any misunderstandings and we look forward to serving you in the future.

Best regards,
Letslucky Casino

Peter14

Senior Apprentice

Germany

Jetbull Casino

2 years agoOriginalTranslation

I looked at the casino, many games are available, but also many old games, there should be some new ones. I took advantage of the bonus, deposited 30 euros with one hundred percent, so now I have to convert the 30 euros bonus with 1200 euros and that It's not easy and a bit steep, I know better casinos. I still have to wager 150 euros on the second day and have 315 euros in my account: News from the casino, they got their 150 euros from the 315 euros and I got 150 euros , the money was with me within 20 minutes. You can recommend the casino to others. Payouts under 200 euros are possible without KYC

Read moreRead less

Friendly, helpful customer service. There are also new games, but you have to find them. The payout is great:
Freundlicher hifsbereiter Kundendienst.Auch neue Spiele sind dabei,aber die muss man finden.Die Auszahlung ist top:

Seems a bit old-fashioned to me, as well as the games, something new should come in. Many games just don't go error after error, or they don't have any more money. The menu navigation when scrolling the games is very cumbersome, scroll down, reload and scroll again , I didn't find KYC a bit annoying, they only do that from 200 euros payouts. The RTP values are average. I still have the payout ahead of me, but I'll report on it when the time comes.
Wirkt etwas altbacken auf mich,ebenso die Spiele,da sollte einmal etwas neues herein.Viele Spiele gehen einfach nicht Error über Error,oder sie haben kein Geld mehr.Die Menüführung bei dem Scrollen der Spiele sehr umständlich,runterscrollen,neu laden und wieder scrollen,etwas nervig KYC habe ich nicht gefunden,das machen sie erst ab 200 Euro Auszahlungen.Die RTP-Werte liegen im Mittelmass.Die Auszahlung habe ich noch vor mir,berichte aber davon wenn es soweit ist.

Automatic translation:

All Jetbull Casino reviews

Peter14

Senior Apprentice

Germany

NightRush Casino

2 years agoOriginalTranslation

Please don't play here. A horror of casino
Bet 20 euros there and claimed the 100% bonus, mind you, you don't get any free spins if you deposit 20 euros, only if you deposit 50 euros. There is no direct 24/7 chat, you just have to wait for someone to come into the chat .There is no German chat available, you are treated unfriendly.
With 40 euros you have to convert 900 euros before the payout. Message from the chat 04/15/22:
In Order to withdraw the funds, please complete the Bonus.You have wagered 180.75 out of 900.00 Euro (20%)
I find the casino terribly untidy and opaque, downright confusing in the menu navigation.
The fact alone speaks for itself. You deposit 20 euros, but do not get any free spins which you would actually get in any normal casino, even with a deposit of 20 euros. Turning over 900 euros with 40 euros is almost impossible, there is better casinos. They advertise like the big casinos, but there's nothing behind it. My account suddenly had 1x 5 free spins, 1x 10 free spins, why, why, why, nobody in customer service could tell me, you couldn't play them. Conclusion: The casino won't see me again, God knows there are better offers and casinos. Went in with 20 euros and left with 0.

Read moreRead less

The selection of games
Die Auswahl an spielen

No direct 24/7 chat, unfriendly customer service, no German chat, you only get free spins here with a deposit of 50 euros with 20 euros you get nothing here. Confusing menu navigation
Kein direkter 24/7 Chat,unfreundlicher Kundendienst,kein deutscher Chat,erst ab einer Einzahlung von 50 Euro bekommen sie hier Freispiele mit 20 Euro bekommen sie hier nichts.Verwirrende Menüführung

Automatic translation:

All NightRush Casino reviews

NightRush Casino

2 years ago

Hello Peter14,

Thank you for taking the time to share your thoughts on our casino.
We're sorry to hear you had a negative experience with us.
Our main goal is to keep our players happy and delighted.

While it is true that you must wager a certain number of times in order to withdraw after receiving a bonus (free spins or deposit bonus), keep in mind that you agreed to this when you signed up. The terms can be found here: https://www.nightrush.com/en/bonus-terms

Also, please keep in mind that our chat support is available 24 hours a day, 7 days a week. You can get in touch with us through this link: https://www.nightrush.com/en/contacts

Please let us know if you need any further assistance.

Sincerely, NightRush Casino