User Profile | Casino Guru

Senior Apprentice

Germany

Lucky Hunter Casino

2 months agoOriginalTranslation

Playing is fun with the variety, the casino looks great, but it's a scam, they don't want to pay out, the verification is extremely difficult and complicated. It's the same on all the review portals, the payment morale and the verification problems that they warn about. My tip: stay away from the casino. They cause trouble if you play without bonuses.

The presentation and the number of games, the customer service is helpful.
Die Aufmachung und die Anzahl der Spiele,der Kundendienst bemüht sich.
Everything is neat and clean
Alles ist sauber und Clean
From the outside it looks great
Von aussen sieht es top aus

I have sent 15 documents to
Ich habe 15 Dokumente abgesandt zur
Verification, all were rejected, I was kicked out of the chat, they say they have too much to do, you get no answer by email. The disputed amount is 147 euros,
Veryfizierung,alle wurden abgelehnt,im Chat werde ich rausgeschmissen,sie haben zuviel zu tun heisst es,per E-Mail bekommt man keine Antwort. Streitwert liegt bei 147 Euro,
They are reluctant to pay out winnings
Sie zahlen ungern gewinne aus

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All Lucky Hunter Casino reviews

Peter14

Senior Apprentice

Germany

Rooster Bet Casino

2 months agoOriginalTranslation

The casino makes a great impression, there is a great selection of games. But the slow payouts are annoying, it could be better.

Friendly and helpful customer service. A large selection of games that all run smoothly, a great modern casino. They even offer Paysafe.
Freundlicher und hilfsbereiter Kundendienst.Eine große Auswahl an spielen,die alle flüssig laufen,ein tolles modernes Casino.Sogar auf Paysafe würde nicht verzichtet.

The payout is awful, even if you are veryfied. Sometimes it says immediately, then it says 72 hours, and then nobody knows when they will pay out, the finance department just processes everything manually. In this day and age, 72 hours until payout at a casino is more than slow if they advertise quick payouts. I don't want to wait days for my winnings and be put off every day.
Die Auszahlung ist grottenschlecht,auch wenn man veryfiziert ist.Mal heißt es sofort,dann heißt es 72 Stunden,und dann es weiß keiner wann sie auszahlen,die Finanzabteilung arbeitet nur manuell alles ab.In der heutigen Zeit sind 72 Stunden bis zur Auszahlung bei einem Casino mehr als langsam wenn man mit schneller Auszahlung wirbt.Ich mag nicht tagelang auf meinen Gewinn warten und tâglich vertröstet werden.

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All Rooster Bet Casino reviews

Rooster Bet Casino

1 month ago

Dear Peter14,

Thank you for your feedback! We are delighted to hear that you enjoyed the selection of games and the smooth gameplay, and that you found our customer service friendly and helpful. We appreciate that you recognize our modern approach and options such as Paysafe.

However, we are sorry to hear of your frustration with the withdrawal process. We understand how important timely withdrawals are and are actively working to improve this aspect of our service. While our team does their best to process withdrawals as quickly as possible, delays may occur due to manual verification processes performed to ensure secure transactions.

Please rest assured that withdrawal requests will be processed as quickly as possible and your money is safe.

Thank you for choosing our casino and we look forward to providing you with an even better experience next time!

Best regards,
The Rooster.Bet

Peter14

Senior Apprentice

Germany

Evolve Casino

6 months agoOriginalTranslation

I received free spins from this casino, made a profit from them and carried on playing and finally the balance was 111 euros for which I requested a withdrawal. Then the trouble started, I sent documents 4 times, 4 times they said they hadn't arrived, and since you didn't deposit anything you only get 50 euros, and they don't even want to pay that out, every time they say, send the documents but they aren't verified.

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The selection of slots is varied and runs smoothly
Die Auswahl der Slots sind vielseitig und laufen flüssig

Very poor payment practices, they are reluctant to pay out, the verification is terrible, it didn't work for me even after trying 5 times, either it didn't arrive or they didn't want it to arrive. No German customer service. No payouts on weekends. Payouts take 72 hours or more according to customer service. Verification goes through 3 departments: 1x ID test, 1x address test, 1x bank test, even when paying out.
Eine sehr schlechte Zahlungsmoral,sie zahlen ungern aus,die Veryfizierung ist Grotten schlecht,bei mir hat es auch nach dem 5x nicht geklappt,entweder kommt es nicht an,oder sie wollen nicht das es ankommt. Kein Deutscher Kundendienst.Auszahlungen am Wochenende nein.Auszahlungen dauern ab 72 Stunden aufwärts lt Kundendienst.Veryfizierung geht über 3 Abteilungen 1x Ausweis test,1x Adressentest,1 x Banktest,auch bei der Auszahlung.

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All Evolve Casino reviews

Peter14

Senior Apprentice

Germany

PartySlots Casino DE

11 months agoOriginalTranslation

I tested the casino for the first time. I would like there to be more up-to-date slots there, the whole thing makes a somewhat old-fashioned, boring impression, you feel like you're at Merkur or Novoline. Getting free spins there is more than difficult also caused me to get out at 55 euros, which I have never done at any casino before. It would definitely be desirable to have more up-to-date slots, not just sun slots, which the casino is very much characterized by. In addition to the 100%, there were also 50 free spins for Legacy which didn't even bring in 2 euros. Actually, it doesn't matter where you play, whether it's Party Slots, Leo Vegas, Löwenplay, Merkur, Novoline, it's always the same providers and slots, and Party Slots doesn't stand out a bit from all the other casinos that you would say, "I play here." I'm glad it's different than the other casinos.

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The customer service is friendly and helpful, you can also pay with PayPal. .As I said, the only thing I really liked was the super friendly and nice customer service. Perfect for sun worshipers and Novoline fans.
Der Kundendienst ist freundlich und hilfsbereit,man kann dort auch mit Paypal zahlen. .Wie gesagt,gefallen hat mir eigentlich nur der super freundliche und nette Kundendienst.Für Sonnenanbeter und Novolinefreunde perfekt.

The payout time at the bank is up to 5 days, at Paypal it can be 8 hours at the casino. That's a very long time for a Paypal payout. I applied for the money on Wednesday, and since it still wasn't there on Thursday, I asked on Friday, and it said 2 days, and they were annoyed. (We discussed all of this yesterday, according to customer service.)
Die Auszahlungszeit beträgt bei der Bank bis zu 5 Tage,bei Paypal heisst es im Casino kann es 8 Stunden. ,das ist für eine Auszahlung bei Paypal schon sehr lange..Habe das Geld am Mittwoch beantragt,da es am Donnerstag immer noch nicht da war habe ich am Freitag nachgefragt,da hiess es 2 Tage,und man wurde ungehalten. ( Das habe wir doch gestern alles diskutiert so der Kundendienst.)

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All PartySlots Casino DE reviews

Peter14

Senior Apprentice

Germany

LetsLucky Casino

1 year agoOriginalTranslation

Got 30 free spins that have to be fulfilled within 24 hours. The minimum deposit amount is 30 euros. It is written below it. Since when do you have to deposit for 30 free spins? Then there are no more free spins. So my total profit of 418 euros was reduced to 200 euros. There were 2 offers 1x 30 free spins code CHILLI30 and 1x 200% bonus up to 200 euros code RE200 I took the free spins and 40 x played through. So they give you 30 free spins, you just play them so that you arrive at 418 euros, so you have wagered 40 times. I think that statements like free spins should be banned, because they are not free, you have to pay for them if you want to play. Chatting is not possible, they don't speak German and that's for a casino that wants to establish itself in Germany. Stay away from this casino, you only win if you play with bonuses, here you really don't get anything for free if you play without bonuses As soon as I have my money, I will close the account. Today I asked her about her licensing authority and did not get an answer in the chat. It is not clear from this offer of 30 free spins that you have to deposit 30 euros beforehand. That is very important for me dubious

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The casino, well, just like all 3 class casinos, only rip-offs and penny grabs, only English chat doesn't work at all, they can't deal with Google, only Skrill, no Paysafe. Customer service: Well, you feel badly advised there, everyone tells you you something else
Das Casino,na ja,eben wie alle 3 klassigen Casinos nur Abzocke und Groschengräber,nur englischer Chat geht garnicht,mit Google können die nicht umgehen,nur Skrill,kein Paysafe.Kundendienst : Na ja,man fühlt sich schlecht beraten dort,jeder erzählt dir etwas anderes

Unfortunately only English chat, no paysafe. For such a casino. The payout times are really terrible and far below average. Won Thursday and not yet in the account on Saturday
Leider nur englischer Chat,Kein Paysafe.Für so ein Casino.Die Auszahlungszeiten sind wahrlich grottig und weit unter dem Durchschnitt. Donnerstag gewonnen und Samstag noch nicht auf dem Konto

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All LetsLucky Casino reviews

LetsLucky Casino

1 year ago

Dear Peter,

Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy with your recent experience at our casino.

We would like to clarify that no deposit was made by you during your time at our casino, which means that you were not eligible for the deposit bonuses. But we do offer no-deposit offers, like free spins bonuses, which you have received twice and won from one of them as well. However, it is important to note that our Terms and Conditions state the wagering requirements and maximum winning amount if any of such offers, and this aligns with industry standards overall. We take our commitment to fair and responsible gaming seriously, and we always strive to provide a safe and enjoyable experience for our players.

We would like to clarify that while we do not currently offer German-speaking support agents, we do offer support in English, which is widely understood and spoken in many countries, including Germany. Our support team is highly trained and dedicated to providing the best possible service to all of our players, regardless of their native language. We understand that language barriers can be frustrating, and we apologize for any inconvenience this may have caused you.

We are committed to providing support to all of our players in the most efficient and effective way possible, therefore we appreciate your feedback and will take it into consideration as we continue to work on improving our services. We hope that our answer clarifies any misunderstandings and we look forward to serving you in the future.

Best regards,
Letslucky Casino

Peter14

Senior Apprentice

Germany

Locowin Casino

1 year agoOriginalTranslation

I discovered Casino LocoWin shortly after Christmas because I was looking for another casino. So I deposited 50 euros without claiming the bonus. After a short time I had a lucky hit, but didn't register it at first, only when I changed the slot and looked at my balance, I saw that I had won 633.00 euros. I then paid out 500 euros and continued playing with the rest, which then earned me 146 euros. The validation took less than half an hour, then the email came that my validation was through. The payout took 72 hours due to a high volume of payouts, as I was told. Customer service was always friendly and courteous. I can recommend the casino, I give I was a bit suspicious at first because of some negative reviews, but you should give everyone a chance, including a casino, and it was worth it. I will stay here.

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Friendly and helpful customer service, they now have a nice, large selection of games. The presentation takes a little getting used to at the beginning, especially when scrolling the games. The payout runs smoothly, it says after 48 hours of work, so still within limits uniquely great.
Freundlicher und hilfsbereiter Kundendienst,sie haben mittlerweile eine schöne grosse Auswahl an spielen.Die Aufmachung ist am Anfang etwas gewöhnungsbedürftig besonders beim scrollen der Spiele.Die Auszahlung läuft flüssig,es heisst nach 48 Werkarbeitsstunden,also noch im Rahmen.Die RTP- Werte allerdings sind einmalig super.

The customer service chat gave me problems, sometimes he could only be reached by e-mail, sometimes in the chat, and sometimes I only got an answer after 24 hours. There are slots that are stuck and don't run smoothly, but they were with me only a few. But the casino could be modernized or refreshed a bit in the overall presentation
Der Kundendienstchat hat mir Probleme gemacht,mal war er nur per E-Mail zu erreichen,und mal im Chat,und auch mal erst nach 24 Stunden bekam ich eine Antwort.Es gibt Slots die haken und laufen nicht flüssig,es waren bei mir aber nur vereinzelte.Man könnte das Casino aber in der gesamten Aufmachung etwas modernisieren oder auffrischen

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All Locowin Casino reviews

Peter14

Senior Apprentice

Germany

Sunrise Slots Casino

1 year agoOriginalTranslation

I get 10 times 20 free spins for the Sweet 16 slot from them almost every day. Yesterday I managed to get 350 euros. I identified myself quickly and everything was fine up to then. Then I wanted to cash out and they told me that would not work for people from my country, i.e. Germany. In my account, however, it says ready for payment. Then it says you can deposit real money, the bonus is only play money and cannot be withdrawn. I find this to be an absolute fraudulent casino Offers from this casino. I still have 100 euros there, but they can rot there, you can’t do anything with them anyway. After a long discussion, they closed the chat, I should come back if I want to deposit. Such casinos should be blocked from Casino Guru It's one of the worst casinos I've come across in my long gaming career. Although I've mentioned several times that I'm from Germany, they still send theirs dirty advertising. People don't go there and throw your money out the window. It's amazing what advertising casinos send out over the holidays. The greatest and best casino is Casino ONE CASINO. I get free spins on all holidays and birthdays without end,and the chat is always nice and friendly.what you should change there is no bonus when you deposit with Paysafe,and the payout doesn't take 24 hours.

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I can't think of anything positive to say about it.
Ich wüsste nichts was es da positives zu berichten gäbe.

Few and boring slots that hang and snag and unfriendly customer service.
Wenige und langweilige Slots,die hängen und haken und ein unfreundlicher Kundendienst.

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All Sunrise Slots Casino reviews

Peter14

Senior Apprentice

Germany

Duxcasino

2 years agoOriginalTranslation

I wanted to have a great evening tonight, December 6th, 2022. I deposited 60 euros at Duxcasino because I didn't know the casino like that. After the money was deposited via Paysafe, it disappeared. When asked in the chat, it just said, Come in An hour later, a lady was there, who wanted proof from me that I had deposited. With Paysafe, however, you only get to see the transaction history and the deposit, which was not enough for them. We sat on the computer for two hours without one Result to come. The end of it was (you get a message by e-mail as the process is called) They said to me, yes, your payment has been received. People be careful, how long it takes nobody there knows. And it was gone the money. When I have my money. Never again Duxcasino. They see that you have paid in, but sir does not give it out. The lady is said to be unable to do that. The next morning the money was there and fixed instead of my 6 0 euros., but I didn't want a bonus and rejected it.

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They were friendly and helpful. Slots are plentiful and there is something for everyone, but I had the feeling I shouldn't have rejected the bonus because I didn't win anything, no bonus at all.
Man war freundlich und hilfsbereit.Slots sind reichlich vorhanden und für jeden ist etwas dabei,allerdings hatte ich das Gefühl ich hätte den Bonus nicht ablehnen sollen,denn gewonnen habe ich nichts,keinen Bonus garnichts.

The games sometimes run very slowly and faltering or just stop playing
Die Spiele laufen manchmal sehr langsam und stockend oder setzen einfach aus

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All Duxcasino reviews

Duxcasino

2 years ago

Hello!

We are sorry that your experience at DuxCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at support@duxcasino.com We’ll work with you to resolve any issues as quickly as possible.
Your satisfaction is important to us, dear, and we will do our best to improve a current payment system.

Best regards,
DuxCasino Team.

Peter14

Senior Apprentice

Germany

Jetbull Casino

2 years agoOriginalTranslation

I looked at the casino, many games are available, but also many old games, there should be some new ones. I took advantage of the bonus, deposited 30 euros with one hundred percent, so now I have to convert the 30 euros bonus with 1200 euros and that It's not easy and a bit steep, I know better casinos. I still have to wager 150 euros on the second day and have 315 euros in my account: News from the casino, they got their 150 euros from the 315 euros and I got 150 euros , the money was with me within 20 minutes. You can recommend the casino to others. Payouts under 200 euros are possible without KYC

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Friendly, helpful customer service. There are also new games, but you have to find them. The payout is great:
Freundlicher hifsbereiter Kundendienst.Auch neue Spiele sind dabei,aber die muss man finden.Die Auszahlung ist top:

Seems a bit old-fashioned to me, as well as the games, something new should come in. Many games just don't go error after error, or they don't have any more money. The menu navigation when scrolling the games is very cumbersome, scroll down, reload and scroll again , I didn't find KYC a bit annoying, they only do that from 200 euros payouts. The RTP values are average. I still have the payout ahead of me, but I'll report on it when the time comes.
Wirkt etwas altbacken auf mich,ebenso die Spiele,da sollte einmal etwas neues herein.Viele Spiele gehen einfach nicht Error über Error,oder sie haben kein Geld mehr.Die Menüführung bei dem Scrollen der Spiele sehr umständlich,runterscrollen,neu laden und wieder scrollen,etwas nervig KYC habe ich nicht gefunden,das machen sie erst ab 200 Euro Auszahlungen.Die RTP-Werte liegen im Mittelmass.Die Auszahlung habe ich noch vor mir,berichte aber davon wenn es soweit ist.

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All Jetbull Casino reviews

Peter14

Senior Apprentice

Germany

Platin Casino

2 years agoOriginalTranslation

I have now visited the Platincasino quite a few times and played with different amounts, including the welcome bonus.
I have rarely experienced a casino where I didn't win anything on all visits, no chatters, no big wins. Low RTPs, maximum win 2 euros. And I spent a few hours in the casino. I would have expected more from a casino like this runs an immense advertising, who wants to get rid of his money goes to the casino platinum. I have had more success with smaller casinos. For me it is a pure rip-off.

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