The player from Germany has requested a withdrawal almost three weeks ago. It hasn’t been received yet. The casino failed to respond to this complaint and we were forced to close it as 'unresolved'.
Locowin Casino - Player’s withdrawal has been delayed.
Black points: 85
Amount: €1,000
Locowin Casino
Safety Index:Above averageSafety Index
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7.0
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Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Since January 8th, 2021 I've been waiting for my money to be paid out.
Even after contacting support several times, nothing happens
Automatic translation:
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3 years ago
Dear Robin,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment has been processed but didn’t reach you yet? Could you please advise if you have received any winnings from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Could you please advise if you have received any winnings from this casino in the past?
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3 years ago
Translation
Not yet, my first payout is there.
I also did not receive a mail or notification whether any documents or the like are required after I submitted the withdrawal request.
Automatic translation:
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3 years ago
Thank you very much, Robin, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Robin!
I will take care of your complaint from now on. I would like to ask Locowin Casino to join this conversation in order to help us resolve the situation.
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3 years ago
Translation
Hello.
Small update: so far no money has been received on my account
Automatic translation:
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3 years ago
We would like to ask Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
