Lion Slots Online Casino - Player’s deposit has never been credited to his casino account.

I sent 25 dollars via bitcoin and as i write this complaint i stll have not received my deposit... there was no problem sending bitcoin but it showed "pending" while another "customer service rep" told me it was a failed transaction and my wallet will be credited but that hasnt happened as of a week since my failed/pending transaction... i come on this site everyday since the deposit to check the status of my deposit only to be met with silence and the cold shoulder i get on a regular basis..i just wanted to play here not get ripped off and ignored when i face an issue

Dear Bryan,

Thank you very much for submitting complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which Bitcoin e-wallet you own? Please forward your payment receipt to petronela.k@casino.guru or upload it here when replying.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, Bryan, for your reply. Please forward a screenshot from your Bitcoin e-wallet application that would show the address where the funds have been sent.

Dear Bryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much, Bryan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello bryan,

I looked at your complaint and will do my best to help you. I would like to invite Lion Slots Online Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

Hi bryan,

Thank you for your post and reaching out regarding your deposit. 

Kindly note that we have looked into your query and can confirm that your Bitcoin attempt was unsuccessful at the casino. Your funds have not reflected on our end as the transaction had timed out. If you have any queries, you may contact your Bitcoin provider for further information. 

Best Regards,

Lion Slots Team

Dear bryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.