Lincoln Casino - The player struggles to verify his account.

I can't verify my identity.

It seems that there is something written in English.

The site cannot be used in Japan.

You can't use it unless you're an English-speaking person w

Better yet, deny access to Japan. How do you increase the number of online casino sites of this type and get them to deposit? That's why a similar site is completed. Such a site should be destroyed.

Hello thuataka,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lincoln Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Do you have any remaining balance on your casino account? What exactly is the issue with the verification regardless the site language? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

A day or two ago.

I used my first registration bonus and made a bet over. When I inquired on the chat, I received an answer that the exchange conditions were met.

When I sent my ID and proof of residence, I was told they couldn't judge because my ID didn't have Roman letters.

Unless you are in an English-speaking country, your passport will probably be the only form of identification. However, applying for a passport to receive your winnings is really stupid.

In Japan, there is no English output service for official certificates yet. Therefore, you cannot withdraw your winnings.

Anyway, I was told that Japanese ID cards do not have romaji written on them, so they cannot be used as ID cards. I don't know what the ID is for. I am disappointed.

If it was a normal casino, identity verification was accepted as it was if you showed your ID card.

However, it was not acknowledged whether it was due to the fact that it was a very small casino or a small casino.

As anyone who runs a casino knows, the layout of the sites is almost the same as other places, and the construction is almost the same, except for the name of the site. When I see that there is not even one famous provider included, I can see the motive to narrow down as much as possible, which is a shame.

Hello thuataka,

Unfortunately in such cases our hands are basically tied and you will have to forward an official translation of the documents in order to finish the verification. We would like to see the casinos to solve such issues internally in the future but it is not yet an industry standard.

Is there anything else we could help you with?

Dear thuataka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.