The player from Switzerland had reported that his withdrawal had been canceled and his account had been locked, even though he had verified everything and had not violated any terms and conditions. Despite our team's efforts to understand and resolve his issue, the player did not respond to our queries. Therefore, we were unable to investigate the matter further and had to reject the complaint.
LetsLucky Casino - Player's account has been locked.
Amount: 500 CHF
LetsLucky Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
LetsLucky Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
I've verified everything and wanted to withdraw.. I received an email stating that my withdrawal was cancelled and my account was locked..
I haven’t violated any terms or conditions..
Automatic translation:
Public
Public
10 months ago
Dear noeldorr195,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Let's Lucky Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify why your account was blocked? Please forward me the email you received from the casino. My email address is veronika.l@casino.guru.
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
