The player from Germany has his Let's Lucky account suspended after requesting a crypto withdrawal, with a message indicating the account is deactivated. While casino support states the withdrawal is in process, the player is concerned that the management's decision to close the account suggests an attempt to avoid paying out the requested amount of approximately €60.
LetsLucky Casino - Player's account has been closed after a withdrawal request.
Amount: €70
LetsLucky Casino
Safety Index:Below averageSafety Index
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6.4
LetsLucky Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 21h 37m 16s
Case summary
2 hours ago
Public
Public
20 hours ago
Translation
My Let's Lucky account was suspended after I requested a crypto withdrawal. When I try to log in, it says, "Your account has been deactivated." I contacted support, and they mentioned my withdrawal is in process and will take 2 days. However, when I asked for more details about why my account was closed, I was told that it is beyond their control and was closed by management. Whether I will receive my requested withdrawal is questionable because someone who suspends an account after a withdrawal request seems to be trying to avoid paying out, even though in my case it was only about €60, with €39.70 in Euros and about $43 in another currency at the casino. Also, I haven't received any notification about the reasons or anything via email.
Automatic translation:
Public
Public
2 hours ago
Dear invisibletrg42,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what types of games you played? Were they slots, or live casino games?
Did you accumulate your winnings with or without a bonus?
Have you passed the full KYC verification, or at least submitted your identity documents to the casino?
When exactly was your account deactivated?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
invisibletrg42 has 6d 21h 37m 16s to reply
