Dear pennytsamari,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Have you previously received a cashout from the casino?
- Have you requested a new withdrawal? Is it pending in your account?
- Have you achieved your winnings with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Dear pennytsamari,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Have you previously received a cashout from the casino?
- Have you requested a new withdrawal? Is it pending in your account?
- Have you achieved your winnings with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas