HomeComplaintsLeon Casino - Player’s withdrawal has been delayed.

Leon Casino - Player’s withdrawal has been delayed.

Amount: €15,000

Leon Casino
Safety Index:Above average
Submitted: 15 Oct 2022 | Resolved : 25 Oct 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Portugal has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

Public
Public
2 years ago
Translation

First at CASINO Guru, it mentions that there is no withdrawal limit in euros!

the account is fully verified,

already paid me 3 times

15,066 euros

3750 euros

3500 euros

always right .

this morning I received a message that they were having technical problems and they alluded to canceling the pending amount.

what I thought of a huge ethical lack.

smelling of mischief.

I have people I know who have received it without a problem. When we confronted they said it could be from me 🧐!

once again playing dumb because I used skrill today and it didn't have any anomaly (Chico smart)

well I find it strange how a guru puts a CASINO like this at the top that influences a lot of people. More publicity of my earnings without paying and without my authorization!


Automatic translation:
Public
Public
2 years ago

Dear Valter_Mendonca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

 

Edited by a Casino Guru admin
Public
Public
2 years ago
Translation

The CASINO has deliberately delayed payment. Account money disappeared

Deposits made in Germany appeared in my account. I don't know how it happened.

deposited 3000 euros and canceled the 15 thousand euros I have already complained to the police

Edited
Automatic translation:
Sensitive attachment
Sensitive attachment
2 years ago
Translation

I think the CASINO has something to do with this situation.

It's very weird .

in addition to not paying, my deposits disappeared if 1000 and 2000 euros.

I'm sure it was a fraud and I'll get things straightened out. The police told me the deposit was made in Germany

Automatic translation:
Public
Public
2 years ago
Translation

It's already solved .

Automatic translation:
Public
Public
2 years ago
Translation

CASE CLOSED (SOLVED)

Automatic translation:
Public
Public
2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Valter_Mendonca, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news