HomeComplaintsLeon Casino - Player’s deposit has never been credited to his casino account.

Leon Casino - Player’s deposit has never been credited to his casino account.

Amount: 3,000 INR

Leon Casino
Safety Index:Above average
Submitted: 02 Aug 2022 | Case closed : 20 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

Money has been debited and credited to do destined account but they are not adding to my gaming account

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1 year ago

Dear singh06542,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino and which payment method you have opted for? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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1 year ago

They are saying there specialists are working on it and they don't have an update on it . One thing i can not understand that why a reputed casino like Leon is using individual bank accounts for deposits .

They don't have many options for deposit they are giving just upi as an option other options are chargeable

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1 year ago

Dear singh06542,

Could you please specify how many days ago you placed your deposit and if you communicated this issue with the payment provider already? Thank you.

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1 year ago

Dear singh06542,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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