Leon Casino - Player’s account has been blocked and audited.

Registered, passed verification, wrote that the account was verified, threw in money, raised 140 thousand, started asking for verification again))) okay verified, now the rate check which takes 30 days, seriously ????? just don't want to pay.

account is registered by mail

k***a77@mail.ru

Hello,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your win.

Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please advise if you had any other game sessions previously and withdrawn any winnings? Have you accumulated your winnings with or without an active bonus? Is there any chance that you’ve saved your game history before your account got blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.