Home Complaints Leon Casino - Player is struggling to complete the account verification.

Leon Casino - Player is struggling to complete the account verification.

Amount: Can$3,768

Leon Casino
Very good reputation
Submitted: 19 Nov 2022 | Resolved : 23 Nov 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Public
2 weeks ago


My name is Pavo S****,

account number (759****8) Leon bet


I was playing on the website Leon.bet, website I verified my account and everything was going smooth , I deposited and withdraw no problem, then I tried to withdraw a large sum and they blocked it, they told me I need to provide official bank statment for OCTOBER-29 2022, so I provided it, and they said no it doesn’t show October 29 on there , and I said yea because October 29 was a Saturday and the banks are closed for the weekend, so all transaction made on the weekend will be available on the next business day, so I told them to compare all my deposits made on October 29 , compare to my official bank statement for October 31 because they all match up and they said no we need October 29, but I can’t provide that day because it was a Saturday and they won’t understand and I’m extremely frustrated because they are not willing to do anything for me at all. Last hope I had I went to my bank and had the manger go into each transaction in detail and show that in fact it was sent out to them and then put it all if PDF format and I uploaded my documents, and they say no it doesn’t show October 29 on there and I said yes it does it clearest shows the date and time and every other information required and they are still refusing to pay me out.


Edited by a Casino Guru admin
Public
2 weeks ago

Dear sabirpavo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your last deposit seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
2 weeks ago

Yes I have submitted all my document, and they are very clear and shows all the proof they would need.

Public
2 weeks ago

Delet my complaint please

Public
2 weeks ago

They resolved my issues thank you god

Public
2 weeks ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sabirpavo, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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