The player from Greece had issues with his casino account closure following a successful withdrawal request. Just after his withdrawal request of over 1100 euros had been verified, the casino closed his account. The player and his father both used the same bank account for transactions, which was against the casino's rules. We clarified that each player had to use a payment method exclusively belonging to them. Despite our efforts to resolve the issue, the player did not respond to our messages, leading us to reject the complaint.
Leon Casino - Account was closed after withdrawal request.
Amount: €1,100
Leon Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
Translation
It's not worth opening an account with this company, guys.. They accept deposits immediately, but do everything they can to close your account when you want to withdraw.. As soon as I had a big win on a slot machine of over 1100 euros, I started the withdrawal request and after 3-4 days of significant effort, my account was duly verified. And shortly after they checked the amount of my withdrawal, they closed my account... The worst experience, stay away
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12 months ago
Dear osse1999,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Leon Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you successfully passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Could you please specify what types of games did you play? Was it slots, live casino games, or sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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11 months ago
Translation
I had concentrated the winnings in the slots! Net..
Authentication successfully approved!
The withdrawal is €900 after all!
The reason I got it closed from what I understand is because I used the same iban bank account to withdraw. You also had my father who made a withdrawal with my Iban ..
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11 months ago
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They closed it for me because it is forbidden to have 2 accounts .. one was in my father's name, they simply made a deposit and withdrawal from the same bank, which account was not identical to my father's and he could withdraw normally .. while I, who followed a verification process locked me out
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11 months ago
Please bear in mind that when playing in a casino, you should always use payment methods belonging exclusively to you. Since you used a card belonging to your father, who also has an account in the casino, I am afraid the casino's decision to close your account is justified.
Kindly check our Fair Gambling Codex for Players:
"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Veronika
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11 months ago
Dear osse1999,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Translation
I can prove that the deposit and withdrawal card I have is in my name since my account is identical
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11 months ago
Let me get this straight: both you and your father have accounts in Leon Casino and you both used the same card for making deposits?
If that is the case, we are unable to help you. I'm sorry but each client in a casino has to use the payment method belonging solely to them.
