Leon Casino - Account was closed after withdrawal request.

Δεν αξίζει να ανοίξετε λογαριασμό παιδιά σε αυτή την εταιρία.. καταθέσεις δέχονται άμεσα αλλά για ανάληψη κάνουν τα πάντα για να σου κλείσουν τον λογαριασμό.. με το που είχα ενα μεγάλο κέρδος σε ένα φρουτάκι πάνω από 1100 ευρώ ξεκίνησα την αίτηση ανάληψης και μετά από 3-4 μέρες αρκετής προσπάθειας ο λογαριασμός μου ταυτοποιήθηκε κανονικά. Και έπειτα από λίγο όταν εξέτασαν το ποσό της ανάληψης μου κλείσανε τον λογαριασμό... Ότι χειρότερο μακριά

Dear osse1999,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Leon Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you successfully passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Could you please specify what types of games did you play? Was it slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Είχα συγκέντρωση τα κέρδη στα slot! Καθαρά..

Η ταυτοποίηση εγκρίθηκε επιτυχώς!

Η ανάληψη είναι 900€ τελικά!

Ο λόγος που μου το κλείσανε από ότι κατάλαβα είναι επειδή χρησιμοποίησα τον ίδιο τραπεζικό λογαριασμό iban για ανάληψη . Είχες και ο πατέρας μου ο οποίος έκανε ανάληψης με το Iban μου ..

Μου το κλείσανε λόγω ότι απαγορεύεται να έχω 2 λογαριασμούς .. ο ένας ήταν στο όνομα του πατέρα μου απλά κάνανε από την ίδια τράπεζα κατάθεσης και ανάληψης ο οποίος λογαριασμος μη ταυτοποημενος του πατέρα μου και μπορούσε να κάνει ανάληψη κανονικά.. ενώ εγώ που ακολούθησα μια διαδικασία επαλήθευσης μου το κλείδωσαν

Please bear in mind that when playing in a casino, you should always use payment methods belonging exclusively to you. Since you used a card belonging to your father, who also has an account in the casino, I am afraid the casino's decision to close your account is justified.

Kindly check our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. 

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards, 

Veronika

Dear osse1999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Μπορώ να αποδείξω ότι ανήκει στο όνομα μου η κάρτα που έχω η κατάθεσης και η ανάληψης αφού ο λογαριασμός μου είναι ταυτοποημενος

Let me get this straight: both you and your father have accounts in Leon Casino and you both used the same card for making deposits?

If that is the case, we are unable to help you. I'm sorry but each client in a casino has to use the payment method belonging solely to them.

Dear osse1999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.