Lemon Casino - Player’s winnings were confiscated and the account was blocked.

Hello, I have an issue. I won 520 PLN at Lemon Casino, but I deposited the money not from my own account, but from my wife's account. I didn't realize that this was not allowed and my money was taken away and my account was blocked. I would like to get my account and money back because it's not a small amount, and it's not clearly stated that deposits cannot be made from someone else's account. Moreover, it was my wife's account, not a stranger's. I didn't have money in my own account to make a deposit and play. It's a bit strange that my money was immediately taken and my account was blocked. Depositing money from another account didn't seem to be a problem, but withdrawing is.

Dear Seba96, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Terms and Conditions, and this is what I found:

9. The User guarantees that in order to deposit the User’s Account he uses only the credit card, bank account, or any other payment method and solutions that he owns.

Furthermore, please check our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. 

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards

Veronika

Hello, but I can't prove it now because I topped up my account from my wife's account to play, so I can deposit from another account and it goes through and then it's a problem

but when I read what you wrote, you can't make a deposit either, and somehow when you make a deposit, you play and nothing happens, you lose the money, deposit it from another account and continue playing, but when it comes to withdrawing your winnings, it's a problem, but if you deposit, it doesn't, because the money goes away agree no. This is one big scam

I don't agree with this because I was cheated anyway, I won so much money and they blocked nothing right away, but when I deposited there was no problem, I can't account, so what is it, I won't give it away and I will definitely never recommend this casino, in one word, it's a big crap

I'm sorry, but as I mentioned before, when playing in an online casino, it is necessary to use payment methods that belong solely to you. Additionally, many casinos allow only one account per household, so I would not recommend playing in the same casino as your wife.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.