The player from Germany experienced deposit failures. Despite the site indicating that her deposits failed, they were deducted from her account. She has contacted support but has received no responses. We closed the complaint because the player stopped responding.
Lemon Casino - Player's deposits are not reflected in her casino account.
Amount: €100
Lemon Casino
Safety Index:Very highSafety Index
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9.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I need urgent help. I made several deposits in the last three days. About a hundred euros in total. The deposits kept failing, according to the site. But they were debited from my account! I've contacted support multiple times. Both via live chat and email. I haven't received a single response so far. What can I do?
Thank you Nathalie
Automatic translation:
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1 year ago
Dear Eilahtan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue? Were these your first deposits in the casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas,
thank you for the fast feedback. The casino has reported that it is ready and has credited the missing money. So the problem is solved.
Best regards
Nathalie ****
Edited by a Casino Guru admin
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1 year ago
Translation
I have the same problem now 2 days later! Incredibly annoying. Again no one reports from the
support. The money will dem
Account not credited and I can't play! And even though I'm working on one
tournament and was one of the first places. Outrageous!!! If this payment method is not good, it should kindly not be offered!
Automatic translation:
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1 year ago
Thanks for the update. I am sorry to hear about the reoccurring problem. Did you receive any feedback from your payment provider or from the casino about your missing deposit? Could you please specify the payment method used and the total amount of the missing balance?
Are there alternative payment methods available to you?
