The player from Germany deposited in the casino, but one of the transactions seems lost. The player confirmed the issue was resolved.
Lemon Casino - Player's deposit seems lost.
Amount: €500
Lemon Casino
Safety Index:Very highSafety Index
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9.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello everyone,
I paid a total of 7 times 500 euros = 3500 € everything was debited from my bank account, but only 6 times 500 euros were on it 3000 euros. I would send you all the screenshots where you see 7 times 500 euros withdrawn and send you the screenshot where you send the transaction history from the casino where you see 500 euros reversed once.
Thanks very much.
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1 year ago
Dear michi97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
Could you please explain if you contacted the casino or your bank regarding the issue? How did they respond? Were these your first deposits made to the casino?
Feel free to post screenshots here, or alternatively send them to my email at tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas,
Thank you for your quick answer, I have already deposited 500 euros at the casino several times, the first 2000 euros or so were on it right away, but with the fifth deposit it was suddenly not on it, the 500 euros went from my account but were not on the casino account on it, I called the bank They said the money should have been on it long ago, since the other payments on the same day were also on it maybe it will take until tomorrow but unlikely the casino would like a PDF document saying that the payment failed they do not accept any Screenshot, but on the screenshot you can clearly see the transfer of the 500 euros to exactly the same recipient as the payments, I think the casino keeps the 500 euros that's not possible, I'll send you the screenshots to your email address, please write to the casino that the 500 euros are gone from my account and there was no error message from the bank it must be on them because the casino only ever answers me you want a PDF document with screenshots of all the receipts you can see mine Deposits that go from the bank account and you can see on the casino that a deposit was canceled but it was still deducted from my account.
Thanks very much.
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1 year ago
Translation
When I wrote to the support several times, the answer came that on one day 4 deposits of 500 euros each were received, I have now saved the PDF document from the 5 deposits of each deposit in online banking, where you can see what was deposited as they wanted and yet the casino doesn't want to put my 500 euros on their account, they just keep it! Although the receipts have evidence and they say there was a shortfall, I think you need to write to the casino and put pressure on them. Thanks very much.
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1 year ago
Could you please forward the emails and chat transcripts from the casino where they give their reasoning about the issue? I'll await your reply.
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1 year ago
Translation
The casino wrote to me 3 days ago they found my deposit and are transferring the money to me so far I haven't received anything yet, it's usually relatively quick, let's wait a few days
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1 year ago
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Money came on it today, thank you anyway 👍
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1 year ago
Dear michi97,
I'm glad to hear that the deposit was credited to your casino account successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
