The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Lemon Casino - Player’s deposit has never been credited to his casino account.
Amount: €200
Lemon Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
12 months ago
Public
Public
1 year ago
Translation
Hello,
I deposited €200 at the casino on the afternoon of May 13th around 1 p.m. by instant transfer. The money was booked directly from my bank account. I still haven't received the deposit. Despite several emails with screenshots of the deposit and attempts to reach support via chat fail. I've tried a few casinos but what's going on here is a disaster. Especially that the support is only online for a few hours...
Automatic translation:
Public
Public
12 months ago
Dear Mxxxi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
12 months ago
Translation
Hello, thanks for the answer. It was actually the payment provider. withdraw the complaint. Sorry to the casino.
Automatic translation:
Public
Public
12 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mxxxi, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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