The player from Austria has her account closed at Lemon Casino over gambling addiction concerns and requests a refund for her losses.
I played at Lemon Casino and my account was closed by the casino due to suspicion of gambling addiction. Now I want to get my losses refunded.
At least a small part of it.
Dear mell87,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Was your account closed for gambling addiction suspicion by the casino or did you request to be self-excluded for gambling addiction?
If you have any communication with the casino regarding your account closure, kindly forward it to me at veronika.l@casino.guru. Alternatively, you may post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika