The player from Austria has her account closed at Lemon Casino over gambling addiction concerns and requests a refund for her losses.
Lemon Casino - Player's account is closed due to gambling concerns.
Amount: €150
Lemon Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 17h 37m 16s
Case summary
6 hours ago
Public
Public
12 hours ago
Translation
I played at Lemon Casino and my account was closed by the casino due to suspicion of gambling addiction. Now I want to get my losses refunded.
At least a small part of it.
Automatic translation:
Public
Public
6 hours ago
Dear mell87,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Was your account closed for gambling addiction suspicion by the casino or did you request to be self-excluded for gambling addiction?
If you have any communication with the casino regarding your account closure, kindly forward it to me at veronika.l@casino.guru. Alternatively, you may post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
