HomeComplaintsLegzo Casino - Player’s withdrawal has been delayed.

Legzo Casino - Player’s withdrawal has been delayed.

Amount: €5,162

Legzo Casino
Safety Index:High
Submitted: 15 Aug 2023 | Resolved : 28 Aug 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Norway has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

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1 year ago

Hi,


my withdrawal has been delayed since 22.07.23. Pending since 30.07.23.


I have been fully verified. All documents approved. Video interview as well, all approved.


I have not received an update as to why this is taking so long.

My withdrawal is worth 5162 euro. Hope for a swift solution.


Best regards.

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1 year ago

Dear hptm,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account Could you please advise if you have received any successful payments from this casino in the past?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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1 year ago

Dear hptm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Hi, this complaint is solved.

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1 year ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hptm, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru



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