The player from Spain faced issues with account verification at the casino, as his transaction history from the bank card was not accepted despite multiple document submissions. Communication with support did not resolve the issue, leaving the player uncertain about the next steps. The Complaints Team attempted to mediate by requesting additional information from the casino, but no response was received. Consequently, the complaint was closed as 'unresolved,' which may have negatively impacted the casino's rating. Later, the player was verified and received his withdrawal, but he continued to experience delays with subsequent withdrawals. After ongoing communication, the player confirmed receipt of his funds but still awaited a final withdrawal of €65. The complaint was ultimately rejected due to the player's lack of response.