HomeComplaintsLegiano Casino - Player's verification process is delayed.
Legiano Casino - Player's verification process is delayed.
Amount:
€2,600
Legiano Casino
Safety Index:Very high
Safety Index
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Submitted:
21 Oct 2024
Case opened
Current status
Waiting for casino to reply
5d 0h 12m 52s
Case summary
2 days ago
The player from Spain faces issues with account verification at the casino, as their transaction history from the bank card is not being accepted despite multiple document submissions. Communication with support has not resolved the issue, leaving the player uncertain about the next steps.
The player from Spain faces issues with account verification at the casino, as their transaction history from the bank card is not being accepted despite multiple document submissions. Communication with support has not resolved the issue, leaving the player uncertain about the next steps.
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with the verification process.
In order to better assist you, could you please provide the following details to help us clarify the situation:
Could you specify what documents you have already sent for verification?
Did the casino give any specific reasons why they are rejecting your transaction history from your bank card?
Have you received any clear instructions from the casino regarding the format or type of document that would be acceptable?
When you sent your documents to support@legiano.com, did you receive any confirmation that they were received, and if so, what was their response after submission?
Have you tried submitting the documents directly through their website as suggested? If yes, could you share any screenshots or error messages you encountered during this process?
Additionally, it would be helpful if you could forward any relevant communications or screenshots related to your issue to petronela.k@casino.guru. This will allow us to gain a clearer understanding of the situation and work more effectively on your case.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear beruco-26,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with the verification process.
In order to better assist you, could you please provide the following details to help us clarify the situation:
Could you specify what documents you have already sent for verification?
Did the casino give any specific reasons why they are rejecting your transaction history from your bank card?
Have you received any clear instructions from the casino regarding the format or type of document that would be acceptable?
When you sent your documents to support@legiano.com, did you receive any confirmation that they were received, and if so, what was their response after submission?
Have you tried submitting the documents directly through their website as suggested? If yes, could you share any screenshots or error messages you encountered during this process?
Additionally, it would be helpful if you could forward any relevant communications or screenshots related to your issue to petronela.k@casino.guru. This will allow us to gain a clearer understanding of the situation and work more effectively on your case.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
I have all the PDFs of my original payment history from my Visa payment card bank.
I have sent them, from the month of May until today.
I have been a Legiano casino customer since September 22 and I have also sent you an exclusive one issued by the official bank in PDF from 09/22 to 10/24.
I have everything legal!
It is impossible for them not to accept them, and every day they ask me for the same documents and they don't tell me why they reject them.
I have sent them through their verification website and also by email to .
Clearly they are going to keep my €2400.
I can attach and demonstrate my documents so you can see that they are valid and legal and I also have screenshots of what they ask me for and some conversations with the chat.
Tengo todos los PDF de mi historial de pago original del banco de mi tarjeta de pago Visa.
Los he enviado, desde el mes de Mayo hasta el día de hoy.
Soy cliente de Legiano casino desde 22 de septiembre y le he enviado también uno exclusivo emitido desde el banco oficial en PDF desde el 22/09 hasta 24/10.
Lo tengo todo legal!
Es imposible que no los acepten, además cada día me piden los mismos documentos y no me dicen porque los rechaza .
Los he enviado por su sitio web de verificación y también por email a support@legiano.com.
Claramente se van a quedar con mis 2400€.
Puedo adjuntar y demostrar mis documentos para que veas que son válidos y legales y también tengo las capturas de pantalla de los que me piden y algunas conversaciones con el chat.
Thank you very much, beruco-26, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, beruco-26, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.