The player from Germany has submitted all necessary documents for KYC verification, including a bank statement and a postal delivery certificate. However, the verification process keeps getting canceled for 'Proof of Address' and 'Transaction History' without any email notification. The player requests a review of the matter to complete the verification.
Legiano Casino - Player's verification is repeatedly canceled.
Amount: €6,000
Legiano Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
6d 19h 7m 39s
Case summary
4 hours ago
Public
Public
5 hours ago
Translation
I have submitted the necessary documents for the KYC verification process, including a current bank statement from the last month as well as a postal delivery certificate from the district court that clearly confirms my residential address. Unfortunately, the verification process is repeatedly canceled in the categories "Proof of Address" and "Transaction History" without me receiving any notification via email.
Since I have correctly submitted all the required documents, I request a review and clarification of the matter so that the verification process can be properly completed.
Automatic translation:
Public
Public
4 hours ago
Dear fnicolaisen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Have you been informed what specifically seems to be a problem in verifying your account?
- Could you please advise how many days ago you requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
fnicolaisen has 6d 19h 7m 39s to reply
