The player from Austria has requested a withdrawal one week prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
LegendPlay Casino - Player’s withdrawal has been delayed.
Amount: €450
LegendPlay Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
LegendPlay Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I requested a payout from Legendplay Casino on 6/12/2022! According to the terms and conditions, processing takes 3 working days from the application!
I made a deposit at this casino for the first time by bank, and also received a welcome bonus, which I also implemented!
I have applied for a payout via bank and asked several times in the chat whether documents are required, I was told again and again that the finance department will check this and will contact you as soon as the application has been processed or if documents have to be submitted later!
According to the terms and conditions, the processing should have happened long ago! ( 3 working days)
I ask for further help, thank you very much
Automatic translation:
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2 years ago
Dear noraxi,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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2 years ago
Translation
Hello, thank you very much for the answer 🙂
In this case I will wait and hope that I will still get the money without any problems!
Many Thanks
Automatic translation:
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2 years ago
Translation
Hello dear Casino Guru team,
I received the money today - and would like to thank you for your cooperation and help!!
My opinion is that thanks to you it went a little faster!
Since I received the money without any problems, I would like to rate Legendplay Casino as serious and close this case as positive!
Thank you very much again, best regards
Noraxi 🙂
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, noraxi, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
