The player from Germany had experienced a delay in his withdrawal from the casino, which hadn't been processed for 8 days. After a few days, the player reported that he had received half of his withdrawal (500 euros) and expected the remaining amount on the following Monday. Later, he confirmed that the second part of his withdrawal had also been successful. We marked the complaint as resolved.
LegendPlay Casino - Player's withdrawal delayed.
Amount: €1,000
LegendPlay Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
The casino hasn't processed my withdrawals for 8 days.
Automatic translation:
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7 months ago
Dear Kakmanrau,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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7 months ago
Translation
Hello
I'll wait a little longer, but the terms and conditions say that the payout takes 1 to 3 working days and I've been waiting significantly longer.
Best regards
Automatic translation:
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7 months ago
I fully understand your frustration, Kakmanrau. I will set the timer for an additional 4 days to allow the casino two full weeks to process the payment. If there’s no development by Sunday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
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7 months ago
Translation
Hello,
500 euros were transferred today I think the other 500 euros will be transferred on Monday.
Best regards
Automatic translation:
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7 months ago
Thanks for the update.
Was the second payout successful as well?
I'll wait for your reply.
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7 months ago
Translation
Yes, the second one arrived too.
Everything has been sorted out.
Best regards
Automatic translation:
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7 months ago
Dear Kakmanrau,
I'm glad to hear your withdrawals were processed successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
