LegendPlay Casino - Player faces difficulties in the verification process.

Γειά σας εδώ και 2 μήνες με ταλαιπωρούν με την ταυτοποίηση έχω στείλει πάνω από 10 φορές τα έγγραφα και μου τα απορρίπτουν συνεχώς.

Πραγματικά μου είχαν ζητήσει δηλώσεις κάρτας από 01/12/2023 έως 10/01/2024 μετά το άλλαξαν ζητήσατε από 01/12/2023 έως 15/01/2024 και πρόσφατα μου ζήτησαν από 01/12/2023 έως 31/01/2024 .

Βασικά νομίζω ότι απαγορεύεται να σου ζητούν τόσα πολλά προσωπικά στοιχεία .

Πραγματικά δεν ξέρω αν μπορεί να λυθεί το πρόβλημα.

Όσον αφορά τα έγγραφα είναι τα αυθεντικά όπως εκδίδονται από την τράπεζα μου.

Dear Billys2023,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Were the deposits you made to the casino visible on the bank statements you submitted to the casino?
• Have you contacted casino support regarding the problem? What response have you received?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I checked your documents,

I can see these documents are not original PDFs, while original PDFs are asked of you.

Have you provided original PDFs to the casino in the past? Is there any issue with providing original PDFs to the casino?

Είναι τα PDF από το application της τράπεζας μου , πως είναι δυνατόν να μην είναι τα αυθεντικά;;

Dear Billys2023,

the files you sent in your email to me are in .jpg, and not in .pdf.

Have you sent .pdf files to the casino?

I hope that clarifies the situation.

Ααααα νομιζα οτι ηταν PDF αυτα που σας εστειλα σε εσας εστειλα και στο καζινο

Αρα πρεπει να τα κανω PDF πρωτα

Καλημέρα μου έστειλα,μήνυμα ότι η ανάληψη ολοκληρώθηκε με ημερομηνία 15/03/2024 και τα χρήματα μου δεν έχουν μπει στην κάρτα ακόμη συνήθως από όσο ξέρω τα χρήματα πιστώνονται την ίδια μέρα.

Επίσης δεν μπορώ πλέον να επικοινωνήσω μαζί τους ούτε να κάνω είσοδο στο καζίνο προφανώς με έχουν μπλοκάρει.

Πραγματικά ότι ποιο χειρότερο έχω ζήσει

Dear Billys2023, Thank you very much for the update.

We believe the casino can close your account for any reason at any time as long as they don't withhold your funds.

We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

καλημερα σας η ενημερωση ποππυ ειχα ηταν αυτη

Dear Billys2023,

Have you received your funds, please?

Καλη σας μερα ναι ηταν επιτυχης η αναληψη στον τραπρζικο μοθ λογαριασμο σας σας ευχαριστω πολυ

Dear Billys2023,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru