Lazybar Casino - Player's withdrawal requests are repeatedly refused.

Since November 27, 2024, I have made 17 withdrawal requests on Lazybar.com, all of which were refused without any satisfactory explanation. I followed their instructions by using the payment methods they suggested, but my requests were constantly rejected. Their customer service keeps asking me to try again or use another method, without resolving the issue. This situation is both frustrating and unacceptable. I do not recommend this site due to its lack of transparency and reliability.

Dear jamelbenaichaoui,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if any of your payment methods are verified? Have you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

How many different payment methods have you tried using for withdrawing your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Veronika,

Thank you for your message. I would like to address a concern regarding my withdrawals. My payment methods have been fully verified, and I successfully passed the full KYC verification.

I deposited a total amount of 2,451.07€, but I have not been able to make any successful withdrawals so far. I attempted to withdraw using:

My bank account in Euro (LT bank),

My local bank in my country, and

Cryptocurrencies.

Could you please assist me in resolving this issue? I look forward to your guidance and support.

Best regards,

Thank you very much, jamelbenaichaoui, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear jamelbenaichaoui,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lazybar Casino representative to join this conversation.

Dear Lazybar Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear jamelbenaichaoui,

Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.

Could you please make a new withdrawal request for 1000EUR and make a new request for the entire balance the following day?

We are looking forward to hearing from you.

Best Regards,

Lazybar Casino

Thank you for your message, it was done..

A few hours after my withdrawal requests, my withdrawals have been declined again for the 27th time, even though I made withdrawals as they instructed me....I requsted again a new withrawal...few hours later lol..they send me mail to verify my adress now !!! note that they suspended my account and they will close it after payment 😉 ,they will request source of funds and all my transactions last three months them my 3last payslips, then a proof that i deposited to their website...it will takes long time , It reminds me of memories from another site, and apparently they're from the same family because the procedures are the same...

Dear Lazybar Casino,

Could you please clarify, if there have been any problems with the player's verification process?

Hello!

Thank you for responding.

The player is now verified and we are currently working on resolving the matter with the payment method so that the funds can be withdrawn.

Let us know if you have any further questions.

Best Regards,

Lazybar Casino

Finally, I received my withdrawal, but now my account has been closed. I don’t understand this behavior. Why did they close my account? Is it because I won? On the other hand, when I lose, I don’t do anything at all. And that’s where you see the real difference between players and bookmakers. That’s where you see the true face of the site. They only want "pigeons" who lose all the time, not winners. Anyway...

Dear jamelbenaichaoui,

I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Mirka

Casino.Guru