Lazybar Casino - Player’s withdrawal request has been declined.

Hello, i started to play in lazybar, i deposited with binance i played and I wanted to withdraw, i added my revolut bank (everyone accept it) and they declined it a couple days after that, I asked why they declined they said i cant withdraw just my own country bank, I said to them i dont have a hungarian bank account, I only use revolut (and they dont provide any withdraw alternative, such as crypto or binance) they claiming this is in their terms, but its not and the live chat support was lying all time, when I asked for a screenshoot where is this in the terms he just said he cant provide any screenshoot, he dont gave my any reason why

Also I checked the terms 2 times, but there is 0 information about this, so they just lied and dont want to pay

Dear Drakkor,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise what options are displayed in your cashier when attempting to withdraw your winnings?
• You can share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Only bank transfer

Thank you very much, Drakkor, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Drakkor,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lazybar Casino representative to join this conversation and participate in resolving this complaint.

Dear Lazybar Casino,

Could you comment on this?

Thank you in advance for providing the information.

Dear all,

After a thorough investigation, we can confirm that the player is now able to withdraw via cryptocurrency. A withdrawal has already been processed and paid from our side.

Thank you for your patience, and don’t hesitate to reach out with any questions.

Best Regards,

Lazybar Team

Dear Lazybar Casino,

Thank you for your response and the information provided.

Hello Drakkor,

Could you confirm if you have received the funds?

I'll be awaiting your reply.

Dear Drakkor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of Drakkor. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello Drakkor,

Did you manage to receive the funds?

I'll be awaiting your reply.

Yes

But now the last one is pending for 3 days (it should be 24 hours)

Dear Lazybar Casino,

Could you explain why the player's withdrawal has not yet been processed? You mention a timeframe of 24 hours in the terms and conditions.

I'll be awaiting your reply.

Dear all,

We are sorry for the delayed response.

There was a technical matter with the payment provider, could you please try withdrawing again?

Let us know if you are still facing any issues.

Best Regards,

Lazybar Team

Hello Drakkor,

Could you follow the casino's instructions and request a withdrawal once again? Let me know once you do that.

I'll be awaiting your reply.

I got my withdraw, thank you very much

Dear Drakkor,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Stefan, Casino.Guru 

We’ve reopened this complaint at the request of Drakkor. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Lazybar Casino,

I was informed by the player that his account was closed and there was a remaining balance of around 200-250€. Could you comment on this?

I'll be awaiting your reply.

Hello!

The account has been permanently closed due to fraudulent activity and the 200EUR remaining balance was confiscated.

The company has a strict anti-fraud policy and uses various anti-fraud tools and techniques.

If the player is suspected of fraudulent activity, including but not limited to: participating in collusion of any kind with other players; fraudulent acts against other online players casinos or payment providers charge back transactions with a credit card, refuse some payments made, create two or more accounts, engage in other types of fraud or become insolvent in their country of residence, the Company reserves the right to terminate this account terminate and suspend all accounts and payouts to the player.

This decision is at the sole discretion of the Company and the player will not be notified or informed of the reasons for such actions.

The company also reserves the right to notify the relevant regulatory authorities of the player’s fraudulent activities.

Best regards,

Lazybar Casino

I just used the refer a friend program, so if i use that its a collusion, very nice, also we dont even live in the same household and we dont shared any tips, we played indepently, please prove your state with more specific reason

Dear Lazybar Casino,

Thank you for your response and the information provided.

Could you provide more details about the specific accusations against the player? Could you provide us with the evidence? You can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Dear Stefan,

Thanks for your reply.

We have sent the requested information to the provided email, please check it.

We remain at your disposal, let us know if you have any additional questions.

Best Regards,

Lazybar Casino

Dear Lazybar Casino,

I have responded to your email.

I'll be awaiting your reply.

Dear Stefan,

We replied to your email, please check it.

Kind Regards,

Lazybar Casino

Dear Lazybar Casino,

I have responded to your email. Please let me know once you respond to my email.

I'll be awaiting your reply.

Dear Stefan,

Thank you for replying.

It seems that we haven't received the email, can you please send it once more?

Best Regards,

Lazybar Casino

Dear Lazybar Casino,

I have resent an email.

I'll be awaiting your reply.

Dear Stefan,

Thank you for the reply.

We have provided the requested information, please check our reply.

We remain at your disposal.

Kind Regards,

Lazybar Casino

Dear Lazybar Casino,

I have responded to your email.

I'll be awaiting your reply.

Dear Stefan,

Sorry for the inconvenience but we can't find any email from you, can you please re-send the reply.

Best Regards,

Lazybar Casino

Dear Lazybar Casino,

I have resent the email, please have a look at it.

I'll be awaiting your reply.

Dear Stefan,

Thank you for the reply and sorry for the delay from our side.

We have replied with further information, please check it.

We remain at your disposal.

Best Regards,

Lazybar Casino

Dear Lazybar Casino,

I have responded to your email.

I'll be awaiting your reply.

Dear Stefan,

We are sorry for the delayed response here.

We replied to your email a few days ago, could you please check if you have received it, so we can resend it again?

We are looking forward to your reply.

Best Regards,

Lazybar Casino