Las Vegas USA Casino - Player’s withdrawal has been delayed.

Hello please help me get my money from lasvegasusa.eu

I was playing there last July with deposit of 200 and bonus 400 usd.

I was able to win 8613.50 usd and cleared the wagering requirements for the 400 usd bonus.

The balance after removing the bonus was 8213.50 usd.

They were able to play my first 2 withdrawal, 1000 usd and 600 usd last July.

I currently have a pending withdrawal of 613.50 usd from August but it's October now and still not paid.

I have emailed almost all of their email addresses and also did live chat almost everyday but they did not tell me my is my withdrawal delayed for so long.

They told me they cannot send to Neteller and then told me they can send to Bitcoin.

I gave them my bitcoin address but after that I did not get any reply.

And then on live chat they told me to verify my address so I emailed my address bill to security@lasvegasusacasino.eu

I also emaild them my new address and asked them to update my casino profile but I did not get any reply back

I am tired of them ignoring me, please help!

I also have a remaining casino balance of 7000 usd.

Dear Yuca,

Thank you very much for submitting your complaint through our website. We are very sorry to hear about the problem with your withdrawal. Could you please forward to us your communication with the casino? We would like to discover the reason for delaying your withdrawal for so long.

Best regards,

Satrio

Dear Yuca,

Thank you for submitting your evidences to us. I have contacted the casino regarding this issue and hopefully, we will get their feedback soon.

Best regards,

Satrio

We would like to ask the Las Vegas USA Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.