The player from Germany has requested withdrawal a few days ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Lapilanders Casino - Player’s withdrawal has been delayed.
Amount: €1,270
Lapilanders Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Lapilanders Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Good day
it only took the casino 5 days for my verification. Then everything has been verified and the account is fully verified. Then I made a withdrawal. I've been waiting for processing for 64 hours. It is still pending after almost 3 days. I wanted to settle the problem peacefully with the casino. I asked you several times in the chat to process the payout. Unfortunately without success. I therefore ask for your support. I am not getting any further at this casino at the moment.
Automatic translation:
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2 years ago
Dear Moritz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Good day
Thank you for writing. So the winnings were 100 percent with no bonus whatsoever. A bonus was never active and no bonus is active either. Unfortunately, the withdrawal was not approved. She has been 'pending' for 4 days. There are no correct answers from the provider. The account is already verified. So should I wait to file a complaint? I find it very unusual for a payout to be pending for 4 days. This is very unusual and dubious for an MGA casino. That surprises me . MGA actually stands for security. So do you advise me to wait?
Automatic translation:
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2 years ago
I understand your frustration, Moritz. However, I will set the timer for additional 5 days and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
Hello
unfortunately the casino no longer reports on the case. Only standardized mails are received. The 72 hours are long gone. I would be happy if you take action. I urgently need the money. It's a scandal that I've been put off for over 5 days. Even though the casino has a mega license, there is no help at all.
Automatic translation:
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2 years ago
It's been one week since your withdrawal request. As I mentioned earlier, it is nothing unusual to wait 14 days to have your withdrawal fully processed and successfully received.
Please bear with me till Friday and if there's no development we will intervene.
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2 years ago
Hello Moritz,
Have there been any developments since our last conversation?
