The player from Austria is experiencing difficulties completing account verification. We closed the complaint because the player played down their casino balance.
Lapilanders Casino - Player's struggling to complete account verification.
Amount: €200
Lapilanders Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Lapilanders Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Unfortunately, this casino tries everything to not have to make a payout! Have sent all documents that were accepted at all other casinos and it is simply not accepted! Please help! Thank you Thomas
Automatic translation:
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1 year ago
Dear leimi8 ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with account verification.
Please allow me to ask you a few questions so I have a complete picture of the situation.
Could you please advise which documents you have already provided and when exactly did you send the last one? Which documents seem to be causing the issue? Did the casino mention why they rejected your documents?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello ! Everything as requested (passport, water bill where even Lt Paragraph 11 is stated as correct and is not yet three months old and my front and back of the bank card! But since you are only accepted if you upload to the account, I have no chance to take live pictures send but can of course only use pictures from the photo library.As I said, I am registered with countless casinos but this should be a tactic.Please help.Thank you
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1 year ago
Dear leimi8,
Would you be so kind as to send me all the relevant communication between you and the casino together with any other supporting evidence, so we have a clear picture of the situation? My email is tomas@casino.guru
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1 year ago
Translation
Casino reached the goal . I gambled away the 200 and will never play there again! Thanks for the effort
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1 year ago
Dear leimi8,
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.
Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.
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1 year ago
Dear leimi8,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello, in this case it was my own fault because unfortunately I overlooked the fact that you gave such a bad reputation to this casino, so I should never have gambled there! Thanks to your team anyway!
nice day
Thomas
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1 year ago
Thanks for your reply.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
