La Fiesta Casino - Delayed withdrawal.

Amount: €700

La Fiesta Casino

Safety Index:Very low Submitted: 07 Sep 2019 | Case closed : 27 Sep 2019

Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

5 years ago

Gianluca is complaining about a delayed withdrawal. He had to wait for over a month for it to be completed.

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Gianluca

Unregistered user

Germany

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5 years ago

OriginalTranslation

I have waited over a month to receive the shameful sum

Automatic translation:

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Jozef

Deputy Head of Data & Complaints

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5 years ago

Hello, Gianluca.

Thank you very much for submitting your complaint through our website. Have you received your withdrawal? Did you receive any explanation from the casino as to why it had taken so long?

Best regards, Jozef

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Jozef

Deputy Head of Data & Complaints

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5 years ago

Hello, Gianluca.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.

Best regards, Jozef

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Jozef

Deputy Head of Data & Complaints

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.