The player from Germany had his winnings from Wager Free bonus capped. After a closer examination, we ended up rejecting this complaint as unjustified.
Kryptosino Casino - Player’s winnings have been reduced.
Amount: €1,000
Kryptosino Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I played with the wager-free bonus and won over €1000 that you can only pay out 5 times your stake is cheeky and not really common. So I asked in the chat if I didn't get the 1000€ but only 100€ the chat said yes 900€ forfeited is clear 900€ gave away I closed my account but I still want my money if I don't get the 1000€ then at least the 100 € I will no longer play in any versus odds BV scam casino
Automatic translation:
Public
Public
1 year ago
Dear XxX1234,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have checked the general bonus terms and conditions, and this is what I found (here):
"2.7 Maximum withdrawal from the Wager Free First Deposit Bonus is 5 times the received bonus amount. Any balance above this amount will be forfeited when the finance department approves your withdrawal request. Bonus restrictions (maximum betting limit of $6, forbidden games) apply until the withdrawal request has been processed or winnings generated from mentioned bonus are part of players' balance."
I would like to emphasize, that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
Please understand that it is nothing unusual to have a maximum cash out applied to any promotional winnings.
Could you please confirm that you have received the payment of €100?
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Yes I have received nonetheless scam something like that
Automatic translation:
Public
Public
1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
