Kryptosino Casino Review

The player from Lower Saxony has a complaint about Kryptosino's ineffective responsible gambling system. The player repeatedly self-excluded but then had their ban lifted by merely sending an email, leading to substantial financial losses. The player sees this as a form of irresponsible gambling encouragment from the casino and therefore demands a refund of the most recent deposits.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player had a balance of 100,000 and was restricted by a withdrawal limit of 5,000 per week, which would take months to fully withdraw. The player had requested assistance to increase the withdrawal limit but the casino's terms and conditions specified a maximum withdrawal of 5,000 per week for large winnings. The player also reported a missed weekly payment, but failed to provide the requested evidence, leading to the rejection of the complaint by the Complaints Team.

The player from Germany, who identified himself as a gambling addict, had deactivated his account to prevent further losses. However, at his request, the casino had reopened the account and he subsequently lost €9,000. The player had provided evidence of his interactions with the casino, showing that the casino had offered an option for permanent account deactivation, which he had chosen. Despite this, the casino had reopened his account upon his request, leading to further losses. The player had sought help from the Complaints Team to resolve the issue. After a series of discussions and the player providing additional evidence, the Complaints Team had concluded that the player did not qualify for a refund as he had acknowledged his actions and did not attribute the account closure to a gambling problem. The complaint was subsequently rejected.

The player from Germany has been trying for three months to have his documents verified by Kryptosino for the purpose of account validation. Despite submitting the required documents and following up through email and live chat, there has been no progress or response to his inquiries. We contacted the casino and its representative stated that the player had been sent the emails requiring additional photos and a screenshot from the e-wallet. The player did as was asked, and in a few days his account was finally verified. Later, the player confirmed his withdrawal request was processed and he received the money. We closed the complaint as resolved.