Koi Spins Casino - Player doesn't wish to be contacted by the casino.

I have used this site once in a moment of weakness and they continue to call, email and text despite the fact I have asked them repeatedly not to and have self-excluded for 5 years. This company is utterly unethical and continue to harass me. I keep blocking their calls and emails but they keep getting in touch via different operators.

Dear Player567,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your casino account has been successfully blocked already? Could you please advise through which channels you still receive promotional offers?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, Player567 , for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Player567,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you. They emailed me again this weekend with bonus offers and, when I said that I had reported the site, I got a confirmation email that my account had been closed. I am hopeful they will stop contacting me now.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Player567,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru