Kings Chance Casino - Player’s struggling to complete account verification.

I was advised to contact support on the 7th day which is today..I have tried to contact support repeatedly today with no reply via email or live chat for the first time ever..My doc's were verified and now it's saying I need to re verified..Very confused and frustrated..

Dear Dona,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronella. I have been advised by online chat numerous times that my account and doc's were verified, thus withdrawal process request..I have been trying to receive response from online chat and support email all day with no luck. I can no longer access Online chat for some reason.. Therefore I have had no explanation as to why I cannot receive updates E withdrawal process stage.. Thank you for your assistance appreciated

Thank you very much, Dona, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dona!

I will take care of your complaint from now on. I would like to invite representatives of

Kings Chance Casino into this complaint in order to help us resolve the withdrawal issue.

Thank you Thomas appreciated 👍

Greetings all,

I've reviewed the situation and I'll see what can be done to assist. If anything further is required or there are any issues I'll let you know here.

Best wishes,

Nick and Kings Chance

Thank you Nick

Hello Dona,

Do you have any news about the withdrawal?

Hi Thomas all issues I had have been sorted. I appreciate all your help thank you so much

Awesome news, Dona! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.