Kingmaker Casino - Player’s withdrawals have been delayed.

I have a strong feeling that I am being scammed. They are not allowing me to withdraw my funds. I have two withdrawals of 500 euros each in processing. They made me wait three business days for the withdrawal approval, and then it was declined because they said their processing company had changed. I have two withdrawals of 500 euros each in processing and another 500 euros still in my account. I can withdraw 500 euros every 24 hours on this site. Moreover, it's the same Postepay I use for other sites, and I have never had withdrawal issues before. Please resolve this situation for me. Only after encountering these issues did I read the reviews of this site, and it seems everyone has experienced the same problem.

Dear 5zn4bbjr8x,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Do I understand correctly that you currently have two pending withdrawals? Kindly bear in mind that we usually recommend players wait up to 14 days for their winnings to appear in their bank account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests, so we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear 5zn4bbjr8x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.