Kingmaker Casino - Player's withdrawal attempt has been denied.

I have pending withdrawals but today it seemed like the withdrawal for 30/04 had been resolved. Instead of crediting the money to my card (which I used for deposits), they attempted to withdraw the sum because the card app notified me that I needed to insert the card into the POS system and enter my PIN to carry out the requested operation (which is not required for crediting money). Consequently, it was denied.

Dear dromigetti,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you see your casino transaction in your banking app as denied? Have you tried contacting your payment provider and ask them why you were requested to insert the card into the POS system and enter your PIN?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning, the notification has arrived from the banking app that says the authorization of 500 euros at qpayout has been denied. To pay, insert the card into the POS and enter the PIN. I haven't been able to go to the bank yet to ask why (I will do it today). After the refusal the money returned to the casino account, I asked for information in the chat but I didn't get any specific answer (they don't know why), I redid the withdrawal because the waiting times are long and now I have three withdrawals of 500 in waiting, also I have more money in the account that I would like to withdraw at this point. I have never withdrawn from this casino but I have done so in others and the debit on the credit card (the same as the deposit) was fast and without asking me anything. I wrote kingmaker2 as the name of the casino but I saw from some images in your chats that it is the same one that is called kingmaker casino in many complaints similar to mine. Have a nice day, I hope you help me

It happened with the second withdrawal too. I asked at the bank and they tell me that what they ask me to do the credit doesn't make sense, it would only be right if I had to give the money to them but not vice versa.

It's still me😅 Now I want to try with the bank transfer to see if at least the money arrives but I would also like to have the credit credited to the card so I can also use it for other deposits. I'll wait for an answer. A thousand thanks

Thank you very much, dromigetti, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you dromigetti for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Kingmaker Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear Peter,

Thank you for contacting us. We would like to inform that all the pending withdrawals were successfully paid. Therefore, the case has been resolved from our side.

Best Regards,

Kingmaker Team

Thank you, apparently there were no problems with the bank transfer (I will inform you when the money is in the account) however my problem was the withdrawal by card, which was more convenient for me, but there are no problems I will do the bank transfer in case of withdrawal. As soon as the money arrives in my account I will let you know, in the meantime I wish you a good day.

Dear dromigetti, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I confirm that the withdrawals have arrived in my account so the case is solved for me. I'm sorry for the inconvenience but I want to reiterate that the problem was the withdrawal with the card (even now I don't know why it wasn't possible). However, other than that I haven't had any problems. I thank you and kingmaker for your availability. Best regards

Dear dromigetti,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter