HomeComplaintsKingmaker Casino - Player’s winnings have been confiscated.

Kingmaker Casino - Player’s winnings have been confiscated.

Amount: A$3,000

Kingmaker Casino
Safety Index:High
Submitted: 14 Jul 2024 | Case closed : 05 Aug 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 months ago

The player from Australia won over $3000 at the casino, but the casino didn't process the withdrawal. The player’s account was fully verified, and the casino initially blamed the bank for the issue, which the bank denied. Multiple withdrawal attempts were declined, and alternative methods were unsuccessful. The casino later locked the player’s account. Upon review, it was found that the player canceled subsequent withdrawal attempts and used the funds for sports betting. The complaint was rejected as the player’s actions nullified the possibility of further assistance.

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3 months ago

Won over $3000 from this scamming casino and they refuse to pay me out. Of course they love to take my deposits though


beware, don’t use this site!

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3 months ago

Dear Clifferd69,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if your account has been fully verified?
  • Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
  • When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

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3 months ago

Yes it is fully verified. I have photo proof


They said it was an error on my banks behalf. Got in contact with my bank and they said they have no reason to block incoming withdrawals. This casino declined my withdrawals 3 times.


7th July, 9th July and 10th July…once again, I have photo proof

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3 months ago

Hello?

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3 months ago

Thanks for your patience,

Have you asked for any alternative payment methods for withdrawing your winnings?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

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3 months ago

I was assured everything would be fine … days later I get declined again and again

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3 months ago

Have you been advised to use alternative payment methods for payout?

Have you tried withdrawing using other payment methods?

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3 months ago

Yes I tried withdrawing crypto and bank transfer, no luck

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3 months ago

Thank you very much, Clifferd69, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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3 months ago

Dear Clifferd69, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Kingmaker Casino representative to join this conversation. 

Dear Kingmaker Casino, could you please provide more information about this case? 

Looking forward to your reply.

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3 months ago

They have conveniently locked my account and stopped replying to my emails .. they can’t even fulfil the bare minimum requirement of a casino which is to be able to withdraw your money

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3 months ago

filethis site is a joke lol. How are they allowed to operate?

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3 months ago

Dear Clifferd69, 

thank you for the update. Let's now wait for the casino's reply.

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3 months ago

You’ll be waiting awhile … they hate confrontation

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3 months ago

Dear Katarina,

Thank you for reaching out.Please be informed that we sent you an email to katarina.d@casino.guru.

Looking forward to your reply.


Best regards,

Kingmaker Customer Support

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3 months ago

3 weeks since I tried to withdraw over $3,000 from this casino and I still haven’t been given an answer as to why it was declined despite multiple emails and waiting

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3 months ago

Dear Kingmaker Casino, 

thanks for the update. I have received your email.

Dear Clifferd69, 

upon closer examination of the documents Kingmaker Casino has provided, it is palpable what the state of affairs actually is.

Yes, your withdrawal was canceled multiple times by a provider. There may be many different reasons why this has occurred. However, your next withdrawal attempts using different payment providers were actually canceled by you. The funds in your account were then used in sports betting.

I am truly sorry for this outcome. I understand, that waiting for the withdrawal to arrive may be frustrating. But since there is no real funds left in your account, I am worried I won't be of more help in this case.

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3 months ago

I rang my provider within 30 mins of getting the declined message from Kingmaker. They absolutely assured me they didn’t block any incoming transactions


Of course I ended up gambling my winnings, after 2 weeks of waiting the temptation sinks in. A freaking casino can’t even do the bare minimum and reward their players with what is rightfully there’s

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3 months ago

Dear Clifferd69, 

I am very sorry for what happened to you.

Please understand once the money is processed and send to the preferred payment method, the casino no longer has any influence over it. And since you yourself canceled the other withdrawals, it is unreasonable to blame the casino.

I will now reject this complaint.

Please do not hesitate to contact us if you ever encounter mistreatment from any casino. All the best.

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